Director of Professional Services

Job Description

Job Description

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.

Who We Are 

We're a passionate engineering, platform, and operations team, developing and supporting ground-breaking products. Together, we'll build for the future, creating more opportunities for wellness businesses around the world to help their customers lead full, healthy lives. We push ourselves and our company to always strive for this higher purpose, recognizing the power in working together toward the same goal. We believe in building a diverse company where everyone feels safe bringing their authentic selves to work. And we believe that the secret to success is our people. Join the team, and let's see what we can accomplish together!  

Your Role 

We are looking for an entrepreneurial and strategic leader to build our Professional Engineering Services organization. You will be responsible for growing a team from the ground up that delivers high-value projects to our customers while driving revenue and profitability for the business. This role requires a strong technical leader who can shape and improve technical architecture, recruit strong engineering talent, and transform existing processes to support a global customer base. 

In addition to leading customer-facing engineering initiatives, you will build and scale a function responsible for delivering critical data tasks to customers. You will drive process transformation and establish a globally scalable model. Success in this role will depend on your ability to improve efficiency while maintaining a high standard of customer satisfaction.

You'll Likely Spend Time Working On 

• Building a Professional Engineering Services Team: Hiring and developing engineers who can deliver high-quality customer projects. 
• Customer Engagement & Value Delivery: Acting as a strategic technical advisor to customers, understanding their business challenges, and delivering solutions that drive measurable value. 
• Technical Architecture & Process Engineering: Influencing and improving technical architectures across software, data, and process engineering domains to ensure scalable and efficient solutions. 
• Revenue Growth & Profitability: Defining and executing strategies that drive both customer satisfaction and business profitability through professional services. 
• Managing & Transforming Data Operations: Leading the evolution of an existing data operations team by implementing scalable, automated, and efficient processes that support global customer needs. 
• Cross-functional Collaboration: Partnering with product, sales, and customer success teams to enhance service offerings and align professional services with overall business objectives. 
• Global Expansion & Scaling: Transitioning the existing Pacific Time-based data operations team into a globally distributed, high-impact function. 

You'll Thrive in This Role with Experience In 

• Professional Services Leadership: Proven ability to build, manage, and scale a high-performing professional engineering services organization. 
• Technical Expertise: Strong background in software engineering, data engineering, or process automation with experience in modern architectures, cloud technologies, and data products. 
• Entrepreneurial Mindset: A passion for building something new, solving complex challenges, and identifying opportunities for innovation and growth. 
• Customer-Facing Leadership: Experience working directly with customers to define, deliver, and optimize technical solutions. 
• Business Growth & Profitability: Understanding of professional services business models, including how to drive customer value and increase revenue. 
• Process Transformation & Automation: Experience in scaling operational teams and driving efficiency through process improvement and automation. 

If you are an innovative, customer-focused leader who thrives in a dynamic and fast-paced environment, we encourage you to apply! 

Have we piqued your curiosity?

Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.