Front Desk Manager

Job Description

Job Description

About Company:

Welcome to Rehoboth’s finest hotel, The Atlantic Sands Hotel and Conference Center!

Located just feet from the white sands of one of the cleanest beaches in America, the Atlantic Sands Hotel is the perfect place for enjoying not only the beach, but the boutiques and nightlife of the treasured resort town of Rehoboth Beach. Rehoboth Beach, Delaware where the hub of fun is jam-packed with fun activities: golfing, biking, fishing, arcades and more. Stay out late with Delaware's tax-free shopping and enjoy the nightlife with delicious restaurants and live entertainment lining the shore. The famous mile-long boardwalk is a spectacle to see right before you dig your toes in the sand and enjoy a beautiful view of the Atlantic Ocean. Our one square mile community is located in the mid-Atlantic and is the largest beach resort in the State of Delaware. Known as the “Nation’s Summer Capital”, our town was historically branded as the get-a-way of choice for beach goers from Washington, D.C. Our beach town hosts visitors from all over the country, and the world. Many of our award-winning town events have expanded later into the year.

About the Role:

The Front Desk Manager plays a pivotal role in ensuring the smooth and efficient operation of the front office in a hospitality setting. This position is responsible for overseeing guest services, managing front desk staff, and maintaining high standards of customer satisfaction. The manager will coordinate daily activities related to reservations, check-ins, and check-outs, while also handling financial transactions and cash deposits accurately. They will utilize property management systems such as Opera to optimize room inventory and implement yield management strategies to maximize revenue. Ultimately, the Front Desk Manager ensures that guests experience seamless service from arrival to departure, contributing to the overall success and reputation of the property.

Minimum Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree in Hospitality Management or related field preferred.
• Minimum of 3 years experience in front desk operations within the hospitality industry.
• Proficiency in Opera Property Management System and other front office software.
• Strong knowledge of yield management principles and cash handling procedures.
• Excellent communication and leadership skills.

Preferred Qualifications:

• Certification in Hospitality Management or Front Office Management.
• Experience with advanced bookkeeping and financial reporting.
• Familiarity with rooms division operations and hospitality management best practices.
• Previous supervisory or managerial experience in a hotel or resort environment.
• Ability to analyze data to support revenue optimization strategies.

Responsibilities:

• Supervise and lead front desk staff to deliver exceptional guest service and maintain operational efficiency.
• Manage daily front office operations including guest check-in/check-out, reservations, and room assignments using Opera and other property management systems.
• Oversee cash handling procedures, including cash deposits and reconciliation, ensuring accuracy and compliance with company policies.
• Implement yield management techniques to optimize room occupancy and revenue generation.
• Coordinate with housekeeping and other departments to ensure rooms are ready and guest requests are fulfilled promptly.
• Maintain accurate bookkeeping records related to front office transactions and financial reporting.
• Train and develop front desk personnel to enhance their skills and service quality.
• Address and resolve guest complaints or issues in a professional and timely manner.

Skills:

The Front Desk Manager will apply their expertise in front desk operations and property management systems daily to ensure efficient guest processing and accurate room inventory management. Proficiency with Opera enables the manager to handle reservations, billing, and reporting seamlessly, while yield management skills are used to adjust pricing and availability to maximize revenue. Strong bookkeeping abilities support the accurate tracking of financial transactions and cash deposits, maintaining fiscal integrity. Leadership and communication skills are essential for managing and motivating the front office team, ensuring high service standards and swift resolution of guest concerns. Additionally, knowledge of hospitality management and rooms division operations allows the manager to coordinate effectively with other departments, enhancing overall guest satisfaction.