Engagement coordinator

Job Description Leads the frontline to promote a highly satisfied customer experience while driving customer loyalty. Helps develop high‑performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures. Promotes a culture where everyone feels welcomed, valued, and engaged. Has a strong desire to achieve team and individual results. Available and willing to work in multiple areas of the store as needed. Promotes a highly satisfied customer experience Drives customer loyalty through programs and initiatives Addresses customer concerns and issues promptly Updates Associates on current customer experience feedback, goals, and company initiatives Trains and mentors all Associates on policies and procedures Provides recognition and constructive feedback on cashier performance Maintains and monitors cash controls including change fund Adheres to all labor laws and meal and break period policies Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor Audits and approves paperwork Maintains cleanliness, recovery, and organizational standards throughout the frontline Monitors all frontline equipment, communicating issues to management Executes and adheres to company directives Maintains and upholds merchandising standards within the queue‑line Adheres to all operational, merchandise, and loss‑prevention policies and procedures (i.e., merchandise ticketing, EAS tagging—if applicable, and coding standards) Ensures proper and timely handling of damages and mark out of stock Promotes a safe environment, reporting any type of safety hazard in the store Other duties as assigned Who We’re Looking For High school graduate or equivalent degree preferred Available to work a flexible schedule including evenings and weekends Able to work as a team member Excellent interpersonal skills Exceptional customer service skills Able to lift heavy merchandise with or without reasonable accommodations Able to train and provide direction to others Able to run a register/handle money Must be able to handle confidential information with discretion Experience as a coordinator or previous retail/supervisory experience preferred Benefits Associate discount; EAP; smoking cessation; bereavement; 401(k) associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. Location USA HomeGoods Store 0488 Princeton, NJ (201 Nassau Park Blvd.) Equal Opportunity Statement TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Pay This position has a starting pay range of $16.92 to $17.42 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. #J-18808-Ljbffr