Retail Customer Service Representative 1

Job Description

Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is currently looking for Customer Care Representatives to fill onsite contract positions in Gulfport, Mississippi.


JOB DESCRIPTION

• Our team of Customer Service Representatives assists customers in person at our Business Office.
• We value our customers and are looking for team members that are committed to delivering world-class value in each customer interaction.
• On a typical day, our consultants can have a conversation with customers about starting, stopping, or transferring their electric service, discussing payment options, offering personalized energy-related products and services, report emergency situations, and other general inquires.
• Simply put, people count on us. If you aren't reliable and fully committed to serving others, this isn't the job for you.
• This position is located in Gulfport, MS and on-site reporting is required.

JOB REQUIREMENTS

• We're looking for candidates who are:
  • Excited to be a part of a team
  • Naturally curious and take pride in resolving issues
• Kind and efficient
• Empathetic and resourceful
• Willing to make important decisions
• Excellent at figuring out solutions to problems
• Dependable to their core and have the tenacity to show up and work hard even when the going is tough
• Self-aware and have the drive to take ownership of their career
• Computer savvy and proficient in Microsoft products (Outlook, Word, Excel, PowerPoint, etc.)

JOB RESPONSIBILITIES

• Explaining billing issues and understanding common causes of high bills
• Initiating establishing, transferring and disconnection of electric service while offering products and services that meet our customers' needs
• Discussing general customer inquires
• Discussing rate options and educating customers about their energy usage
• Assisting customers with setting up payment arrangements through our self-serve channels Functional Expertise:
• Answer complex credit and billing inquiries, investigate high bills, analyze customer credit status, quote amount due, offer solutions, and educate customers on payment options
• Process service orders
• Respond to service and rate questions as well as billing inquiries
• Update and maintain customer Personally Identifiable Information (PII)
• Adhere to established policies, procedures and quality standards for work performed
• Report service disruptions (i.e., system outages and technical issues)
• Offer solutions and solve problems that are sometimes unstructured and that may require reliance on conceptual thinking
• Clearly document all customer interactions
• Accountable for consistently meeting individual performance metrics including call handling and call quality expectations Business Acumen:
• Must be able to work in an 24/7 working environment, where shifts change due to business needs and seasons
• Must be able to work required overtime and fulfill on-call obligations
• Maintain working knowledge of all company products and services
• Responsible for maintaining the security of customer records Engagement:
• Participate in activities designed to improve customer satisfaction and business performance
• Manage peer relationships in a manner that supports trust and teamwork

If you are kind enough to deliver excellent customer service to customers with high expectations, apply now! We can't promise it will be easy. We can promise it will be time well spent. You will gain skills and grow your career with one of Mississippi's most well respected employers. We provide exceptional training programs, a supportive environment for learning and growth, top pay and benefits, and a culture that is built on the highest standards of customer service.


This position may require some bending, lifting, climbing, prolonged sitting, prolonged walking, walking on gravel or crawling when necessary.

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D650


Job Requirements

issue resolution, empathetic, problem solving, dependable, self-aware, payment arrangements, research, service orders, confidentiality, compliance, documentation, call handling