Customer Service Representative

Customer Service RepresentativeLocation: Grapevine, TX (Onsite) Job Type: Contract Pay Rate: Up to $18/hour Schedule: Monday–Saturday, 10:00 AM–6:00 PMAbout the RoleWe are seeking a customer-focused and detail-oriented Customer Service Representative II to support customers, business partners, and drivers in a fast-paced logistics environment. This role involves responding to customer inquiries, resolving delivery-related issues, monitoring delivery progress, and ensuring a smooth customer experience.Key ResponsibilitiesRespond to customer and business partner inquiries via phone and email.Handle customer complaints professionally and work toward timely resolutions.Investigate issues, identify solutions, and communicate updates clearly.Monitor delivery routes and track delivery progress.Scan haul-away pods and verify required stamps.Process delivery order changes, updates, and cancellations.Manage multiple tasks while maintaining accuracy and excellent customer service.Required QualificationsAt least 1 year of customer service experience in a call center or similar environment.Experience responding to customer inquiries and resolving service-related issues.Proficiency in Microsoft Office, including Word, Excel, and Outlook.Strong communication, organizational, and multitasking skills.Ability to remain calm and effective in a fast-paced environment.Preferred QualificationsHigh school diploma or equivalent.Previous call center experience.Familiarity with business applications and customer service systems.Bilingual English/Spanish skills are a plus.A proactive, solution-oriented approach with a strong commitment to customer satisfaction.What We're Looking ForA dependable professional who can manage competing priorities, resolve customer concerns, and coordinate effectively with customers, business partners, and drivers to support reliable delivery operations.TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!