Relationship Manager

Relationship Manager

Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a successful Relationship Manager at Fiserv do?

As a key member of our Healthcare & Insurance vertical, you will drive growth by delivering tailored merchant products and sophisticated payment solutions to a diverse portfolio of industry providers. You will take ownership of a comprehensive suite of offeringsincluding Acquiring, Surcharging, Biller Products, and OmniChannel solutionswhile ensuring security and efficiency through Encryption/Tokenization and Fraud Mitigation strategies. In addition, the role oversees all digital and print communications with payors, hospital systems, and insurance companies, as well as card and issuing solutions with benefit administrators supporting FSA and HSA programs. This highly collaborative role requires a candidate with sharp business acumen to align with stakeholders across Sales, Product, and Finance. We are seeking a strategic negotiator with a proven track record in business development and deep experience navigating the unique complexities of the healthcare and insurance service sectors.

What you will do:

• Primary Relationship Lead: Serve as the central point of contact for clients and internal teams (Sales, Marketing, Management) to streamline communication and operational resources.
• Strategic Account Planning: Develop and execute comprehensive account plans focused on profitable deal constructs and innovative partnerships to drive incremental revenue.
• Pipeline & Revenue Growth: Identify and build a robust pipeline of opportunities aimed at increasing partnership profitability and overall contribution margins.
• Retention & Contract Mastery: Lead high-stakes contract renegotiations and renewals to secure long-term partnerships and deliver profitable outcomes.
• Strategic Relationship Building: Cultivate multi-level client relationships and leverage internal Fiserv networks to influence and implement growth initiatives.
• Sales Execution: Meet or exceed assigned sales quotas through proactive renewals and the cross-selling of products in collaboration with Subject Matter Experts (SMEs).
• Client Satisfaction & Advocacy: Drive "Likely to Recommend" scores and maintain retention through proactive issue resolution and deep strategic alignment.
• Operational Excellence: Manage daily maintenance for the client portfolio under limited direction, ensuring all corporate goals for profit and customer satisfaction are met.

What you will need to have:

• Bachelor's degree or a combination of work, education, and military experience.
• Minimum of 6 years of experience within Relationship Management
• 5+ years of experience in the healthcare space
• Experience managing, growing relationships, and implementing cross-functional strategy to drive revenue growth with large clients.
• Experience working in the financial/technology industry.

What would be great to have:

• Knowledge of Fiserv systems is helpful, including Salesforce or a similar eCRM tool.
• Ability to influence others at multiple levels internally and externally (who do not have a direct reporting line to this VP) and work collaboratively across teams to lead others who do not formally report to this person to drive results.
• Experience in sales and negotiating techniques - consultative selling skills with a consistent track record to negotiate, close deals, and generate results on time.
• Strong analytical and critical thinking skills with a focus on analyzing metrics to determine client strategy/approach.
• Highly customer-focused and results-driven, with the ability to work on multiple initiatives simultaneously with timely follow-up, both autonomously and as part of a team.
• Highly proficient in working with Microsoft tools: Word, Excel, PowerPoint, and Outlook.
• Fundamental knowledge of computer systems, including host-based systems, especially financial data processing systems, is highly desirable.

Salary Range $82,700.00 - $175,900.00

These pay ranges apply to employees in Colorado, Hawaii, Illinois, Nevada, Rhode Island, Vermont and Washington. Pay ranges for employees in other states may differ.

For commission eligible employees, the successful candidate is eligible to earn commissions pursuant to the terms of the applicable Fiserv Sales Compensation Plan.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact View email address on click.appcast.io. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

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