Server Assistant

Sinatra Bar & Lounge celebrates Frank Sinatra’s enduring cultural legacy and his special connection to Music City with a distinctive, Rat Pack-era feel in the heart of Nashville’s historic Printers Alley. Located in Icon Entertainment Group’s Southern Turf Building, Sinatra Bar & Lounge’s warm, intimate atmosphere features an extraordinary collection of Sinatra memorabilia, from ticket stubs and the official program from the singer’s 1976 performance at the Grand Ole Opry with Count Basie to curated photographs and several of Sinatra’s own paintings, as well as live music every day. A carefully-cultivated menu includes some of Sinatra’s personal favorites, traditional Italian dishes, steaks, an array of classic cocktails and more. Sinatra Bar & Lounge is also the only establishment in the world that serves Jack Daniel’s Sinatra Century – the 100-proof bourbon created in 2015 for the centennial of Sinatra’s birth – by the drink, a nod to the legendary singer’s role in elevating the Jack Daniel’s brand. Offering one of Nashville’s most unique and elevated entertainment experiences, Sinatra Bar & Lounge is a must for any fan of “Ol’ Blue Eyes.” For more information, visit: SinatraNashville.com. About Icon Entertainment Group Founded by celebrated entrepreneur and real estate investor Bill Miller, Icon Entertainment & Hospitality is a real estate development and hospitality company that owns and operates some of the most popular establishments in Nashville – including the Johnny Cash Museum, Sinatra Bar & Lounge, Patsy Cline Museum, Nudie's Honky Tonk, House of Cards, Johnny Cash's Bar & BBQ and Skull's Rainbow Room – as well as the Southern Turf Lofts and Music City Threads merchandise line. Since opening the Johnny Cash Museum in 2013 – the first component of a presence in downtown Nashville that is now comprised of more than 100,000 square feet of commercial real estate – Icon has welcomed millions of patrons from around the world to its dining and entertainment establishments. USA Today, Forbes, Time, Rolling Stone, Condé Nast Traveler, National Geographic, Southern Living, Marie Claire, AAA and TripAdvisor are just a few of the outlets and organizations that have honored and awarded Icon’s establishments with distinction, solidifying their status as “must-visit” Music City attractions and dining experiences. Server Assistant Sinatra Bar & Lounge | Nashville, Tennessee Position Overview The Server Assistant is an essential part of the guest experience at Sinatra Bar & Lounge. This position supports the service team by ensuring tables, stations, and the dining room remain polished, organized, and prepared throughout service. At Sinatra, Server Assistants are expected to do more than clear plates and reset tables. They anticipate what the guest and the service team need next. Through attention to detail, urgency, teamwork, and strong situational awareness, the Server Assistant helps create the seamless, elevated style of hospitality our guests expect. Key Responsibilities Guest Service & Table Maintenance Assist servers in delivering a polished, attentive, and efficient dining experience. Maintain continuous awareness of assigned tables and anticipate guest needs. Clear finished plates, glassware, silverware, and unnecessary items promptly and discreetly. Reset and remark tables according to the next course and Sinatra service standards. Maintain appropriate water levels and assist with beverage service as directed. Replace soiled or damaged linens immediately, including tablecloths when necessary. Use the appropriate napkin based on the guest's attire, including black linen napkins for guests wearing dark clothing when appropriate. Keep tabletops clean, organized, and properly presented throughout the entire meal. Assist with crumb service and other table-maintenance procedures. Never allow clearing, resetting, or side work to interrupt the guest experience. Food Running & Service Support Assist with running food quickly and accurately from the kitchen to the correct table. Learn table and seat numbers and use them consistently. Understand menu items, major ingredients, accompaniments, and proper presentation. Confirm that plates are complete and properly presented before leaving the kitchen. Communicate immediately with servers, managers, or culinary staff when something appears incorrect. Assist servers with pre-bussing, marking courses, resetting tables, and preparing for the next stage of service. Practice full hands in, full hands out whenever possible. Give right of way to guests and team members carrying food. Never reach unnecessarily across a guest or disrupt conversation when servicing a table. Dining Room Standards Maintain a clean, organized, and visually polished dining room throughout service. Ensure service stations remain stocked, clean, and ready for use. Maintain proper quantities of polished silverware, glassware, linens, plates, and other service items. Assist with opening and closing duties as assigned. Help reset tables quickly without sacrificing presentation or attention to detail. Maintain awareness of lighting, cleanliness, furniture placement, floors, and other details that affect the appearance of the dining room. Immediately address or communicate anything that does not meet Sinatra standards. Teamwork & Communication Work closely with servers, bartenders, hosts, food runners, culinary staff, and management. Communicate clearly and professionally throughout service. Respond quickly when another team member needs assistance. Never walk past something that needs attention because it is "not your section." Maintain strong spatial awareness in dining rooms, hallways, service areas, and the kitchen. Keep pathways clear and move with purpose without appearing rushed. Support the entire restaurant during high-volume periods. Treat coworkers with professionalism and respect at all times. Service Expectations Every Server Assistant at Sinatra is expected to: Arrive on time, in complete uniform, and prepared to work. Maintain professional grooming and appearance standards. Demonstrate urgency without sacrificing composure. Pay attention to details before a guest has to point them out. Remain engaged with the dining room rather than waiting to be told what to do. Know the evening's menu changes, features, 86'd items, events, and relevant service notes. Protect the guest experience through discretion, professionalism, and good judgment. Follow all food-safety, sanitation, and EcoSure standards. Handle glassware, china, silverware, and restaurant equipment carefully. Accept coaching professionally and continually work to improve. Qualifications Previous fine-dining, upscale restaurant, or hospitality experience preferred but not required. Strong work ethic and willingness to learn. Excellent attention to detail. Ability to work quickly and efficiently in a high-volume environment. Strong communication and teamwork skills. Professional demeanor and appearance. Ability to remain composed and organized under pressure. Ability to stand and walk for extended periods and safely lift and carry trays, bus tubs, plates, glassware, and restaurant supplies. Must be available to work evenings, weekends, holidays, and other shifts required by the business. What Success Looks Like A great Server Assistant is often noticed by the service team before being noticed by the guest. Water is filled before it is empty. Finished plates disappear at the appropriate moment. The next course is already marked. Tables remain immaculate. Stations stay stocked. Food gets where it belongs. Servers have what they need before they have to ask. The goal is not simply to move quickly. The goal is to make exceptional service look effortless. Our Standard Sinatra Bar & Lounge is built around hospitality, attention to detail, and creating an experience worthy of the room. Every position contributes to that experience. For the Server Assistant, that means seeing what needs to happen next—and taking care of it. Every table. Every course. Every detail. Working at Sinatra Bar & Lounge - Health insurance