Legal Receptionist

Job Description

Job Description

Legal Receptionist / Client Experience Coordinator

Trial Lawyers of Arizona is a growing and thriving law firm championing justice through the art and science of trial advocacy. TLA relentlessly strives to protect and advance the rights of individuals, ensuring fair and just compensation within the legal system.

Our team of highly skilled legal professionals is committed to delivering superior representation and exceptional legal services to those we have the privilege to serve. Our reputation for excellence is backed by years of experience and an unwavering commitment to fighting for justice and achieving exceptional results for our clients.

TLA is currently seeking a passionate, organized, proactive, enthusiastic, and highly personable Legal Receptionist / Client Experience Coordinator to join our growing and winning team. We specialize in personal injury litigation, aggressively advocating for those injured throughout Arizona.

At Trial Lawyers of Arizona, we believe that every client interaction matters. The first impression of our firm often begins with our receptionist. We are looking for someone who is warm, professional, detail-oriented, and committed to creating an exceptional experience for every client, visitor, and caller.

Position Overview

As TLA's Legal Receptionist / Client Experience Coordinator, you will serve as the face and voice of our firm. You will play a critical role in ensuring every client feels welcomed, valued, and cared for from their very first interaction.

The ideal candidate is someone who thrives in a fast-paced environment, enjoys helping people, takes pride in staying organized, and proactively solves problems before they arise. You will work closely with attorneys, paralegals, case managers, and clients while helping ensure the office operates efficiently and professionally every day.

At Trial Lawyers of Arizona, we don't simply answer phones—we create an exceptional client experience.

Is This You?

• You have a hunger and thirst for professional growth and personal development.
• You genuinely enjoy helping people.
• You have a positive attitude that is contagious.
• You thrive in a fast-paced environment.
• You are highly organized and love details.
• You naturally stay ahead of tasks instead of waiting to be asked.
• You are dependable and follow through on commitments.
• You have outstanding communication and customer service skills.
• You enjoy solving problems.
• You strive to be better than you were yesterday.
• You want a career—not just a job.
• You appreciate teamwork, collaboration, and feedback.
• You value professionalism and represent yourself well.
• You are comfortable managing multiple priorities while maintaining a calm demeanor.
• You always go the extra mile.
• You see responsibilities as things you get to do—not things you have to do.
• You want to be part of something bigger than yourself.
• You want to contribute to a highly intelligent, hardworking, and winning team.

Pay & Compensation

Salary is based on experience, with a starting range of $40,000–$50,000 annually .

We offer:

• Paid legal holidays
• Paid Time Off (PTO)
• Paid sick leave
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching

This is a unique opportunity to grow with our firm while building a meaningful career.

Responsibilities

Client Experience

• Welcome clients and visitors with professionalism and warmth.
• Answer and direct incoming phone calls promptly and professionally.
• Ensure every client interaction reflects TLA's commitment to exceptional service.
• Assist with scheduling appointments and consultations.
• Keep clients informed regarding appointment logistics and general case communication when appropriate.

Office Administration

• Maintain an organized and professional reception area.
• Receive, process, and distribute incoming mail and deliveries.
• Prepare outgoing mail and packages.
• Order and maintain office supplies.
• Assist with conference room preparation and meeting coordination.
• Help keep office operations running efficiently.

Attorney & Staff Support

• Assist attorneys and legal staff with administrative projects.
• Prepare correspondence and basic legal documents as requested.
• Scan, upload, organize, and maintain electronic files.
• Manage calendars and scheduling.
• Assist with document preparation and file organization.
• Support intake and onboarding of new clients.

Intake Support

• Answer inquiries from prospective clients.
• Gather preliminary information for new client consultations.
• Ensure prospective clients receive a positive first impression of the firm.
• Coordinate consultations with attorneys.

Team Support

• Jump in wherever needed to help the team succeed.
• Maintain confidentiality of client information.
• Demonstrate professionalism in every interaction.

Qualifications

Education

Bachelor's degree preferred but not required.

Experience

• Minimum of 2 years of receptionist, administrative assistant, legal receptionist, or customer service experience.
• Law firm experience is preferred but not required.
• Personal injury experience is a plus.

Skills

• Outstanding customer service skills.
• Excellent verbal and written communication.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Excellent attention to detail.
• Ability to prioritize tasks in a fast-paced environment.
• Comfortable using Microsoft Office and cloud-based software.
• Experience with Filevine or similar case management software is a plus.
• Bilingual (English/Spanish) is strongly preferred.

Trial Lawyers of Arizona is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status under applicable law.

Work Location: In person