Cafe Shift Lead

Job Description

Job Description

CSCA Café is a new and exciting café and bakery that will highlight exceptional coffee, exquisite pastries and a friendly atmosphere. We pride ourselves on providing top-notch service, the highest quality products, showcasing the work of CSCA’s Professional students and creating a community space where customers can relax and enjoy their favorite beverages, baked goodies and other retail products.

J OB S UMMARY

The Shift Leader is responsible for assisting the Cafe Manager with overseeing the daily operations of our café/bakery, ensuring exceptional customer service, efficient operations, and high-quality product delivery. This role involves overseeing staff, scheduling, handling inventory, and maintaining a welcoming and clean environment for customers.

To be successful in this role you should have work experience with various roles in coffee shops and/or bakeries. Ultimately, you will help increase profitability, boost customer engagement and propel CSCA cafe into a favorite neighborhood spot.

E SSENTIAL D UTIES AND R ESPONSIBILITIES

• Manage day-to-day operations of the cafe
• Train new staff and baristas
• Train employees on drink and food preparation and proper use of equipment
• Coordinate Baked Goods Program needs with bakers
• Maintain updated records of daily, weekly and monthly revenues and expenses
• Suggest new menu items based on seasonality and customers’ preferences in concert with CSCA Café Ownership (for example vegan coffee drinks)
• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
• Ensure all cafe areas are clean and tidy
• Nurture friendly relationships with customers to increase loyalty and boost our reputation
• Oversee scheduling of staff members and be able to quickly find replacements in the event of a staff member being sick or absent
• Monitor and maintain inventory levels
• Oversee deliveries and the proper receipt and storage of all ingredients and inventory
• Oversee daily operations, including opening and closing procedures, cash handling, and equipment maintenance.
• Ensure compliance with health and safety regulations, including food handling and sanitation standards.
• Create and maintain a positive, customer-focused environment, addressing customer concerns and feedback promptly.
• Monitor sales performance and work to achieve financial goals, including budgeting and cost control.
• Ensure the café bakery’s aesthetic and ambiance meet company standards.

REQUIREMENTS

• Supervisory experience working in the food or hospitality industry.
• 2+ years of experience in café, bakery or restaurant management preferred
• Hands-on experience with professional coffee machines and restaurant equipment
• Availability to work within operating hours (including weekends, evenings and holidays)
• Excellent communication skills with the ability to manage and motivate a team
• Customer-centric service attitude
• High school diploma or GED with special consideration given to those with additional education. 
• Excellent time management skills and the ability to prioritize work tasks.
• Excellent written and verbal communication skills
• Able to multitask and work in a fast-paced environment
• ServSafe Food Manager or comparable certification a plus.
• Proven supervisory skills with exemplary organizational, time management, communication, and customer service skills
• Excellent customer service and interpersonal skills
• Able to work well under pressure
• Strong organizational and problem-solving skills

P HYSICAL D EMANDS

• The ability to lift 25+ pounds and stand for long periods of time

W ORK E NVIRONMENT

• This job operates in a retail/restaurant environment.

P OSITION T YPE AND E XPECTED H OURS OF W ORK

• This is a part-time, hourly position.
• Work hours vary based on business needs.
• Schedule based on operating hours and business needs.

BENEFITS:

• Competitive salary

• Employee discounts
• Opportunities for professional development

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