PM Security Officer

PM Security Officer Sunset Marquis Hotel is a four‑diamond hotel located in West Hollywood, California. The hotel features the Cavatina restaurant, Bar 1200, and a spa. About this Position We offer competitive benefits that include medical, dental, vision, 401(k), life insurance, complimentary on‑site parking or a monthly metro pass, employee meals, PTO (vacation, sick, holiday), on‑the‑job training, growth opportunities, discounted room rates for staff, tuition reimbursement, a wellness program, and more. Job Summary The Security Officer is responsible for maintaining a safe and secure environment. Responsibilities include protecting guests, employees, and property by patrolling the property grounds, hallways, parking lots, stairwells, elevators, pool areas, and hotel rooms; monitoring security cameras; and completing relevant paperwork. When necessary, the officer may collaborate with local law enforcement. Essential Duties and Responsibilities Maintain confidentiality of guest and hotel information, releasing information only to authorized individuals. Respond to all phone and email inquiries promptly and respectfully. Attend to and resolve guest concerns quickly, efficiently, and courteously, prioritizing guest satisfaction. Issue and receive keys to and from designated hotel personnel; maintain accurate records and ensure safekeeping in accordance with departmental procedures. Check and inspect any removal of hotel property and ensure that an employee presents a completed Property Removal Pass. Ensure all non‑hotel personnel arriving at the employee entrance are properly escorted while on property according to hotel policy. Ensure that after‑hours access into secured hotel areas is properly authorized, monitored, and documented in accordance with hotel standards. Monitor surveillance cameras. Patrol the property, checking all designated points, and document all actions taken in accordance with departmental standards. Ensure all guest room corridors, room doors, emergency exits, stairwells, and property access doors/gates are secure. Identify and handle suspicious persons on hotel property in accordance with departmental procedures. Conduct designated investigations (e.g., theft or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints) and complete documented reports in accordance with departmental procedures. Competencies Displays a high level of professional integrity and ethical conduct. Maintains calmness and composure under high levels of pressure. Adapts to frequent change, fast‑paced environment, delays, or unexpected events. Pays close attention to details. #J-18808-Ljbffr