Server Hardware Repair Technician

Job Description

Job Description

Job title – Server Hardware Repair Technician

Location – Minneapolis, MN 43219

Job type – 6-12 months contract with possible extension

Role Overview

We are seeking an experienced and customer-focused Server Hardware Repair Technician to provide onsite technical support, hardware troubleshooting, and repair services for Dell systems. The ideal candidate will have hands-on experience diagnosing and repairing laptops, desktops, and computer hardware, along with a strong commitment to delivering exceptional customer service.

This role is suited for a technically proficient professional who can independently manage onsite service requests, troubleshoot complex hardware issues, and ensure timely resolution of customer concerns.

Key Responsibilities

• Perform onsite installation, repair, maintenance, and troubleshooting of Dell laptops, desktops, and related hardware.
• Diagnose and resolve hardware issues, including motherboard and LCD replacements.
• Conduct advanced-level maintenance and low-complexity installation activities.
• Provide comprehensive field engineering support to assigned customers and client locations.
• Take ownership of onsite service requests and ensure timely, effective resolution.
• Troubleshoot hardware and software issues using appropriate diagnostic tools and technical knowledge.
• Perform scheduled upgrades, preventive maintenance, and equipment replacements.
• Support server maintenance activities, as required.
• Document service activities, repairs, and technical findings accurately.
• Collaborate with technical teams to resolve recurring issues and improve service delivery.
• Maintain positive customer relationships through professional communication and effective problem-solving.
• Remain flexible to support overtime, standby schedules, and occasional travel between service locations.

Required Qualifications

• Minimum of 1 year of hands-on experience in laptop and desktop hardware break-fix support.
• Strong experience diagnosing and troubleshooting Dell laptops and desktop computers.
• Practical knowledge of motherboard, LCD, and other computer hardware replacements.
• High School Diploma or GED required; technical certification or an Associate Degree is preferred.
• General knowledge of computer hardware, software, and Microsoft applications.
• Ability to independently diagnose and resolve basic to moderately complex technical issues.

Preferred Qualifications

• Experience in computer assembly, configuration, and hardware upgrades.
• Previous experience supporting enterprise-level IT environments.
• Experience with server maintenance and troubleshooting.
• Demonstrated ability to manage complex field service assignments independently.

Select Source International (SSI) is a distinguished workforce solutions provider with nearly 25 years of experience delivering top-tier staffing, recruiting, and managed services. Based in Minneapolis, Minnesota, SSI has established itself as a global leader, serving a broad, diverse clientele across industries with unwavering dedication and excellence.

As a trusted partner, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your evolving workforce needs. SSI is ISO 9001, ISO 14001, and SOC 2 Type II certified, underscoring our strict commitment to quality, environmental responsibility, and data security. Our industry-leading capabilities are further validated by numerous awards in sustainability and supplier diversity.

Company Description

Select Source International (SSI) is a distinguished workforce solutions provider with nearly 25 years of experience delivering top-tier staffing, recruiting, and managed services. Based in Minneapolis, Minnesota, SSI has established itself as a global leader, serving a broad, diverse clientele across industries with unwavering dedication and excellence.\r\n\r\nAs a trusted partner, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your evolving workforce needs. SSI is ISO 9001, ISO 14001, and SOC 2 Type II certified, underscoring our strict commitment to quality, environmental responsibility, and data security. Our industry-leading capabilities are further validated by numerous awards in sustainability and supplier diversity.