Regional Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is seeking a Regional Field Service Technician – Water Treatment (Municipal) to support customers across the U.S. and Canada through the installation, startup, troubleshooting, maintenance, and service of advanced municipal water treatment systems.

In this role, you’ll work directly with customers in the field to help ensure critical water and wastewater systems operate safely, efficiently, and reliably. This is an excellent opportunity for a hands-on technician who enjoys travel, problem-solving, and working with complex electrical and control systems.

What Your Day Will Look Like as a Regional Field Service Technician

As a Regional Field Service Technician, you’ll travel to customer sites to support the installation, commissioning, troubleshooting, repair, and preventative maintenance of municipal water treatment equipment and systems.

This role works with a variety of advanced mechanical, electrical, and control systems and requires a strong technical background, customer-focused communication, and the ability to work independently in the field. You’ll collaborate closely with customers, project teams, and internal support groups to help deliver safe and successful project outcomes.

A typical work week includes travel on Monday and Friday, with field service work performed Tuesday through Thursday at customer locations throughout the U.S. and Canada.

Benefits for Regional Field Service Technicians

• Four (4) weeks of Paid Time Off (PTO)

• Health, Dental, and Vision insurance

• Retirement and investment savings programs

• Career growth and professional development opportunities

• Company wellness, recognition, and employee discount programs

• Paid volunteer opportunities through Xylem Watermark

At Xylem, our Total Rewards Program goes beyond compensation by supporting your career development, well-being, and long-term success. If you enjoy solving technical challenges, working directly with customers, and making an impact in the water industry, we encourage you to apply.

What We’re Looking For in a Regional Field Service Technician

• Experience servicing and troubleshooting electrical and mechanical systems in industrial or municipal environments

• Experience with low- and medium-voltage power distribution equipment, VFDs, conduit, grounding, and three-phase electrical systems

• Familiarity with PLCs, HMIs, SCADA systems, network troubleshooting, and controls systems

• Ability to read and interpret Process & Instrumentation Drawings (P&IDs), electrical drawings, and system layouts

• Experience with instrumentation such as flow meters, pressure transmitters, level transmitters, and temperature sensors

• Strong troubleshooting and root-cause analysis skills

• Ability to perform equipment startup, commissioning, functional testing, and preventative maintenance

• Comfortable conducting customer training sessions and communicating technical information clearly

• Strong written and verbal communication skills

• Ability to work independently while managing multiple customer locations and priorities

• Commitment to safety and adherence to Environmental, Safety & Health (ESH) policies

• Green Belt Certification preferred (or willingness to obtain)

• Experience with ServiceMax is a plus

• Valid driver’s license and ability to obtain and maintain a valid passport for travel within the U.S. and Canada

Travel & Schedule

• Greater than 75% travel throughout the U.S. and Canada

• Typical schedule includes travel on Monday and Friday, with onsite field work Tuesday–Thursday

• Work environments may include offices, manufacturing facilities, construction sites, and municipal water or wastewater treatment plants

• Ability to lift up to 50 lbs. and work around operating industrial equipment as needed

Job postings may include a broad salary range, with actual compensation determined based on experience, skills, location, and market conditions.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! ( Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation