Microsoft 365 Administrator

Job Description

Job Description

We are seeking an experienced Microsoft 365 Administrator to join our Fort Worth-based Managed Service Provider team. This role is ideal for a hands-on Microsoft 365 expert who can independently manage, secure, troubleshoot, and optimize cloud environments for multiple business clients. You will serve as a senior escalation resource for Microsoft 365, Exchange Online, Microsoft Entra ID, Intune, Teams, SharePoint Online, and endpoint-management issues. The position includes periodic travel to customer locations throughout the Fort Worth area for implementations, troubleshooting, onboarding, and project work.

Responsibilities

• Administer and support multiple Microsoft 365 tenants in a fast-paced MSP environment.
• Manage Microsoft Entra ID identities, users, groups, roles, licensing, access reviews, and conditional access policies.
• Administer Exchange Online, including mailboxes, shared mailboxes, distribution groups, mail flow, anti-spam, anti-phishing, transport rules, message tracing, and email security troubleshooting.
• Configure and support Microsoft Intune for device enrollment, compliance policies, deployment, update rings, Autopilot, encryption, and endpoint security.
• Manage Windows 10/11 endpoint configurations including provisioning, policy enforcement, BitLocker, and remediation scripting.
• Implement and maintain MFA, Conditional Access, identity protection, and least-privilege access controls.
• Configure and support Microsoft Defender products and perform security investigations.
• Administer Microsoft Teams policies, calling, meeting features, guest and external access, and troubleshooting.
• Support SharePoint Online, OneDrive, Teams-connected sites, permissions, retention, and document access troubleshooting.
• Plan and execute tenant migrations, email migrations, domain cutovers, consolidations, onboarding, and offboarding projects.
• Manage Microsoft 365 licensing, usage analysis, cost optimization, and license assignment automation.
• Configure security, retention, audit, eDiscovery, DLP, and compliance settings per client requirements.
• Troubleshoot complex authentication, Outlook, Office Apps, Teams, OneDrive sync, Intune enrollment, and device compliance issues.
• Assist with Azure services such as VMs, storage, networking, VPN, backup, and hybrid identity integrations.
• Support hybrid Active Directory and Entra ID environments including Entra Connect Sync, password sync, SSO, and hybrid join.
• Develop and maintain PowerShell scripts for administration, reporting, onboarding, offboarding, and remediation.
• Create and maintain technical documentation, SOPs, environment diagrams, and knowledge-base articles.
• Participate in client projects, assessments, security reviews, and vCIO/vIT planning discussions.
• Provide senior escalation support to the help desk and communicate effectively with technical and non-technical clients.
• Travel to client sites in Fort Worth as needed for onsite support, implementation, onboarding, and project delivery.

Required Qualifications

• 2+ years of hands-on Microsoft 365 administration experience.
• Experience supporting multiple clients or multiple Microsoft 365 tenants; MSP experience is strongly preferred.
• Expert-level working knowledge of Microsoft Entra ID, Exchange Online, Intune, Microsoft Defender, Teams, SharePoint Online, and OneDrive.
• Strong experience administering MFA, Conditional Access, identity security, email security, and endpoint compliance policies.
• Experience with Microsoft 365 Business Premium, Microsoft 365 E3/E5, Microsoft Defender, and Microsoft Intune licensing/features.
• Proven experience troubleshooting Microsoft Outlook, Exchange Online mail flow, Teams, OneDrive sync, identity/authentication, and device-management issues.
• Experience with hybrid Active Directory, Group Policy, DNS, DHCP, Windows Server, and Entra Connect Sync.
• Strong PowerShell skills for administration and automation.
• Ability to work independently, prioritize competing client needs, and communicate status professionally.
• Valid driver’s license, reliable transportation, and ability to travel to customer sites in the Fort Worth area.
• Authorization to work in the United States.

Preferred Qualifications

• Microsoft 365 Certified: Administrator Expert (MS-102).
• Microsoft Certified: Information Protection and Compliance Administrator Associate (SC-400).
• Microsoft Certified: Identity and Access Administrator Associate (SC-300).
• Microsoft Certified: Security Operations Analyst Associate (SC-200).
• Experience with Azure administration, VPNs, firewalls, backup/disaster recovery, and RMM tools.

Incorporated in 1995, Synetics Computers Inc., a Texas based corporation has been providing computer networking solutions and support to small and Medium-size businesses in the Fort Worth and surrounding areas..

Company Description

Incorporated in 1995, Synetics Computers Inc., a Texas based corporation has been providing computer networking solutions and support to small and Medium-size businesses in the Fort Worth and surrounding areas..