Call Center Representative

Job Full Description

Call Center Representative Monday-Friday | Day Shift Position Summary • Provide customer support to taxpayers and business owners in a fast-paced call center environment. Responsibilities include handling inbound and outbound calls, responding to email inquiries, maintaining accurate records, and delivering excellent customer service while following established procedures and security protocols. Key Responsibilities • Provide high-quality customer service via telephone. • Respond to taxpayer and business owner inquiries. • Manage and respond to email inquiries. • Perform outbound calls for account verification and follow-up. • Document customer interactions and update account records in real time. • Follow all department policies, security procedures, and local tax regulations. • Maintain accurate records within internal databases. • Participate in ongoing training and professional development. • Stay informed of process updates and policy changes. Qualifications • High School Diploma or GED required. • Previous call center or high-volume customer service experience required. • Strong computer and data entry skills. • Ability to learn and navigate multiple software systems. • Bilingual English/Spanish skills are highly desirable. Desired Skills • Problem-solving skills. • Technical literacy and computer proficiency. • Excellent verbal and written communication. • Strong time management and organizational abilities. • Goal-oriented mindset and attention to detail. Why Apply? • Monday through Friday schedule. • Daylight hours. • Professional office environment. • Training and development opportunities. • Long-term career growth potential. Call Center Representative Monday-Friday | Day Shift Position Summary Provide customer support to taxpayers and business owners in a fast-paced call center environment. Responsibilities include handling inbound and outbound calls, responding to email inquiries, maintaining accurate records, and delivering excellent customer service while following established procedures and security protocols. Key Responsibilities • Provide high-quality customer service via telephone. • Respond to taxpayer and business owner inquiries. • Manage and respond to email inquiries. • Perform outbound calls for account verification and follow-up. • Document customer interactions and update account records in real time. • Follow all department policies, security procedures, and local tax regulations. • Maintain accurate records within internal databases. • Participate in ongoing training and professional development. • Stay informed of process updates and policy changes. Qualifications • High School Diploma or GED required. • Previous call center or high-volume customer service experience required. • Strong computer and data entry skills. • Ability to learn and navigate multiple software systems. • Bilingual English/Spanish skills are highly desirable. Desired Skills • Problem-solving skills. • Technical literacy and computer proficiency. • Excellent verbal and written communication. • Strong time management and organizational abilities. • Goal-oriented mindset and attention to detail. Why Apply? • Monday through Friday schedule. • Daylight hours. • Professional office environment. • Training and development opportunities. • Long-term career growth potential.

Pittsburgh East, PA
3245
21 Yost Boulevard
Suite 156
Pittsburgh, PA 15221