Customer Service Representative

About Your Future with Distribution International Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At Distribution International, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career. Job Description Your Responsibilities In this role, you will serve as the key customer contact for our branch, providing order support and product information for our customers. If you are a resourceful team player, with a positive, professional attitude, then we want you to join our team working closely with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process. Ability to maintain a positive rapport with customers, providing world class service. Exemplary customer service skills, analytics and problem- solving skills. Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements. Any other duty, task, or responsibilities as assigned. Your Qualifications Minimum of 18 years of age. If operating a vehicle for company purposes, a valid driver's license is required. 1- 2 years of experience in a customer service role. Ability to perform basic math calculations. Personable, enthusiastic and engaging personality. Excellent communication skills, both verbal and written. Travel Requirements Type of Travel Required: Local Amount of Travel Required: <10% Physical Requirements This role requires prolonged standing and repetitive motions, including bending, stooping, pushing, and pulling. Role also requires good hand-eye coordination, hand dexterity, and physical strength. The position involves lifting up to 50 pounds, depending on the specific job duties. Your Benefits We care about the health and safety of all employees and provide a range of benefits to assist in prioritizing your wellbeing. Listed below are a few of our available benefits: Competitive Compensation Medical, Dental and Vision Strive Wellness Program 401(k) Matching Paid Holiday and Paid Time Off (PTO) for all positions AssuredExcellence®: minimal to no cost medical care and prescription drugs Flexible Spending Accounts (FSA): Healthcare and Dependent care Health Spending Account (HSA): with employer contribution Life & Disability Insurance Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc. Employee Referral Bonus Paid Military Leave Tuition Reimbursement Length of Service Award Compensation Range $20.00 - $40.00 The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. TopBuild Corp. (NYSE: BLD) is the leading installer and distributor of insulation and building material services nationwide. Distribution International is part of the TopBuild family of companies, which comprises of approximately over 450 branch locations across the United States and Canada. As a company, we actively engage in corporate social responsibility through our commitment to Environmental, Social, and Governance (ESG) practices. Additionally, we prioritize diversity and inclusion in our organization. If this interests you, we encourage you to join our company and find a variety of career opportunities awaiting you! TopBuild Corp. is an equal opportunity employer (EOE), this includes protected Veterans/Disability. The employee must be able to perform the essential functions of the position. Upon request and absent undue hardship, reasonable accommodation will be offered to enable employees with disabilities to perform the essential functions of the job. TopBuild Corp. (NYSE: BLD) is the leading installer and distributor of energy-efficient insulation and building material services nationwide. Based out of Daytona Beach, Florida, the TopBuild family- TruTeam, Service Partners, Distribution International, American National Insulation and TopBuild Home Services- comprises of approximately over 450 branch locations across the United States and Canada. From installers and warehouse leaders to office and professional staff, to team managers and executives, we value and respect each of our 14,000 employees. Equal Opportunity Employer TopBuild Corp (NYSE:BLD) is made up of diversified construction services businesses. TopBuild is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability status, veteran status, genetic information (including family medical history), and any other legally protected category. TopBuild is committed to a diverse workforce. TopBuild Corp (NYSE:BLD) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) If you believe that you have experienced discrimination contact OFCCP View phone number on click.appcast.io | TTY View phone number on click.appcast.io | Thank you for your interest in TopBuild. We encourage you to explore job opportunities at TopBuild and to review openings that are listed on our website. We also encourage you to be wary of internet, email and telephone scams in which impersonators may try to take advantage of job seekers by pretending to represent prominent companies, including TopBuild. Intended victims may be invited to participate in bogus interviews, asked to fill out fabricated employment applications and, on occasion, have even been issued fake offer letters, all with the ultimate goal of trying to entice victims to pay money or divulge sensitive personal information. Note: We only review applications submitted directly through our online application via our official company pages or official Indeed and LinkedIn accounts. During the application process, we will communicate with you via emails ending only in @topbuild.com or @truteam.com or @service-partners.com or @distributionintl.com or americannationalinsulation.com. These are some examples of common tactics used in fake recruiting schemes include: • Communications that are unsolicited or unexpected or are from an individual or website with which you are unfamiliar or whose domain name is inconsistent with that used by the actual business. • Correspondence from free e-mail accounts, like Yahoo, Hotmail or Gmail. A TopBuild employee will not solicit candidates through a non-TopBuild email address or phone number. In addition, TopBuild does not currently utilize video chat rooms (e.g., Google Hangouts) to conduct interviews. • Communications that do not include information about a specific job opening (or the job description is vague) and/or extend a job offer without an interview. • Job opportunities that come from people you do not know and appear "too good to be true”. • Communications where the recruiter claims to have seen your resume on a site with which you are not familiar. • Communications at the application phase requesting your social security number, date of birth, bank account information, or other sensitive personal information. • Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). TopBuild will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by TopBuild will be from official corporate accounts bearing the TopBuild name. Don’t trust checks from any other source.