Call Center Representative

Call Center Job

Classification: Hourly Pay Range: $18.50

Department: Call Center

Reports to: Call Center Supervisor

Call Center Essential Job Duties:

• Taking calls in a multi-line phone system.
• Managing high volume schedules for numerous providers.
• Scheduling appointments and procedures for multiple providers and location.
• Effectively dispatching calls to the appropriate personal.
• Taking accurate messages with all necessary information and sending them to appropriate personal.
• Verifying and updating patient information.
• Verifying Referrals and Authorizations.
• Processing and distributing faxes.
• Tracking cosmetic packages.
• Processing and logging payments for copays and cosmetic procedures/product.
• Scanning and attaching documents.
• Data Entry.
• Various administrative tasks as required.

Competency

• Answer phones.
• Schedule, confirm, cancel and or reschedule appointments.
• Resolve patient questions, and direct patients to the proper resources for further assistance with their questions or concerns.
• Verifying and updating patient information including demographics and insurance.
• Verifying Referrals and Authorizations for services.
• EMR knowledge.
• Data entry.
• Know how to operate computers, phones, photocopiers, scanners, filing cabinets, and fax machines.
• Proficient with written, communication and basic math skills.
• Compliant with HIPAA and OSHA.

Education, Experience, and Licensing Requirements/Skills:

• High School Diploma or GED.
• Must be proficient with verbal and written communication.
• Must be able to work in a fast-paced, high-volume environment.
• Excellent Multi-tasking skills and flexibility.
• Experience with EMR (electronic medical records), HIPAA, insurance and referrals preferred.
• Basic Computer Skills. (Microsoft Word, Excel, 50 to 80 wpm)
• Spanish speaking preferred.

Supervisory Responsibility: This position has no supervisory responsibilities.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands: This is largely a sedentary role; however, some scanning is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

Position Type and Expected Hours of Work: This is a full-time 40 hours position. Days and hours of work are between Monday through Friday, 8:00 a.m. to 5:01 p.m. Travel to other office locations as required.

Benefits: Full time employees are offered Medical, Dental, Vision coverage, paid holiday, vacation and sick leave.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.