Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Guest Service Agent

Sonesta Bee Cave Austin Hotel

We're People People. Are You?

We're Sonesta International Hotelsthe 8th largest hotel company in the U.S. (and growing fast).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be. But here's the thingwe're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connectdelivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What This Role Is All About

Are you a people person with a passion for hospitality? Every great stay starts with a great welcome. As a Guest Service Agent, you'll help create memorable guest experiences from the moment guests arrive through check-outdelivering friendly, efficient, and personalized hospitality every step of the way. This role is perfect for someone who loves connecting with people, thrives in a fast-paced hospitality environment, and enjoys balancing guest interaction with hotel operations. You'll be a key part of the Front Office team, helping ensure guests feel welcomed, supported, and genuinely cared for throughout their stay. If you're upbeat, service-driven, and passionate about hospitalitywe'd love to meet you.

What You'll Be Doing

Welcome guests warmly and provide exceptional customer service during check-in, check-out, and throughout the guest stay.

Assist guests with reservations, room assignments, billing inquiries, hotel information, and special requests.

Process guest transactions, payments, and cash handling procedures accurately using PMS (Property Management System) and POS (Point of Sale) computer systems.

Respond quickly and professionally to guest concerns, service requests, and guest recovery situations to ensure guest satisfaction.

Maintain strong knowledge of hotel amenities, services, local attractions, promotions, and loyalty programs.

Coordinate closely with Housekeeping, Engineering, Food & Beverage, and hotel leadership teams to support smooth hotel operations.

Assist with room inventory management, upselling opportunities, and operational communication across departments.

Maintain cleanliness, organization, and presentation standards across Front Desk and lobby areas.

Follow hotel operational procedures, brand standards, safety guidelines, and guest service expectations at all times.

Support VIP arrivals, group check-ins, and special guest experiences as needed.

Any other duties as assigned.

The Essentials

Previous hotel, Front Desk, hospitality, retail, restaurant, or customer service experience preferred.

Strong communication, interpersonal, and guest service skills with a friendly and professional attitude.

Ability to multitask and thrive in a fast-paced hospitality environment.

Experience using PMS systems, reservations platforms, POS systems, and handling cash transactions preferred.

Strong attention to detail, organization, and problem-solving skills.

Positive, collaborative, and service-focused mindset.

Ability to handle guest concerns professionally and create positive guest experiences.

Flexible availability including mornings, evenings, weekends, holidays, and overnight shifts as needed.

A passion for hospitality, teamwork, guest engagement, and creating memorable stays for every guest.

Anticipated Pay Range & Additional Job Information

How We Reward You

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here's a snapshot of what we offer:

  • Medical, Dental & Vision Insurance
  • Health Savings Account (HSA) with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation & Sick Time
  • Paid Parental Leave
  • Company-Paid Life Insurance
  • Company-Paid Short-Term & Long-Term Disability
  • Hospital Indemnity, Critical Illness & Accident Insurance
  • Educational Assistance
  • Sonesta Hotel Discounts (yes, you'll want to use these)
  • Additional Perks & Employee Discounts
  • Our Commitment to You

    Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

    Before You Apply

    To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.

Sonesta International Hotels Corporation
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Guest Service Agent in Atlanta, GA vacancy
  • $17 - $18.5 per hour

     ...City, State: Atlanta, Georgia Title: Guest Service Agent Location: Atlanta, Georgia FLSA: Non-Exempt Status: Full Time Reports to: Front Office/Operations Manager Pay Range: $17.00 - $18.50 Job Summary: The Guest Service Agent is responsible... 
    Suggested
    Full time
    Work at office
    Flexible hours
    Shift work
    Afternoon shift

    Stonebridge Hospitality Management

    Atlanta, GA
    2 hours ago
  •  ...Guest Service Agent The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and welcome... 
    Suggested
    Flexible hours
    Shift work

    Highgate Hotels

    Atlanta, GA
    4 days ago
  • $16 per hour

     ...Guest Service Agent Glenn Hotel (LHP Glenn1) - Atlanta, GA 30303 Salary Range $16.00 Hourly Position Type Full Time Category Hospitality - Hotel Summary: Guest Service Agents are the face of the hotel, responsible for providing exceptional service from check-in... 
    Suggested
    Hourly pay
    Full time
    Local area
    Shift work

    Legacy Ventures

    Atlanta, GA
    2 days ago
  •  ...Guest Service Agent (Part-Time) The Guest Service Agent (Part-Time) is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while... 
    Suggested
    Part time

    Peachtree Group

    Atlanta, GA
    1 day ago
  • $40 per hour

     ...Guest Service Agent Waldorf Astoria is looking for a Guest Service Agent to join the Front Office at this gorgeous Atlanta property! Located in one of Atlanta's most prestigious neighborhoods, this Forbes 4-Star and AAA 4-Diamond hotel is a 42-story tower with over... 
    Suggested
    Local area
    Worldwide
    Night shift

    Hilton

    Atlanta, GA
    1 day ago
  •  ...Job Description Job Description Guest Service Agent  Hotel Phoenix at Centennial Yards – Atlanta, GA  Company Overview  Hotel Phoenix at Centennial Yards is an independent boutique hotel committed to  delivering authentic hospitality and creating an environment... 
    Work at office
    Local area
    Flexible hours
    Afternoon shift

    70 Centennial Olympic Park OZ Employer LLC DBA Hotel Phoenix

    Atlanta, GA
    9 days ago
  • Sonesta International Hotels - - Responsibilities: Welcome guests warmly during check-in/check-out; Assist with reservations and room assignments; Process transactions using PMS/POS; Coordinate with housekeeping/engineering/food & beverage; Maintain front desk and lobby... 

    Sonesta International Hotels

    Atlanta, GA
    1 day ago
  • Peachtree Hospitality - - Responsibilities: Process guest check-ins and check-outs; Secure payments and verify billing; Assist guests with reservations and requests; Anticipate guest needs and provide solutions; Adhere to brand standards to ensure satisfaction Peachtree... 

    Peachtree Hospitality

    Atlanta, GA
    2 days ago
  • $17 per hour

     ...Guest Services Agent We are hiring immediately for a full time GUEST SERVICES AGENT position. Location: Blackrock Financial - 756 W Peachtree Street NW, Atlanta, GA 30308 Note: online applications accepted only. Schedule: Full time schedule. Monday - Friday,... 
    Hourly pay
    Full time
    Part time
    Local area
    Immediate start
    Remote work
    Monday to Friday
    Flexible hours

    Compass Group

    Atlanta, GA
    1 day ago
  •  ...Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will...  ...behavior and delivering the highest quality service and value to our guests. From our team members to our general managers and regional support... 
    Temporary work
    Local area
    Immediate start
    Shift work
    Afternoon shift

    Kana Hotel Group

    Atlanta, GA
    2 days ago
  • Extended Stay - - Responsibilities: Assist guests with check-in/out; Answer phones and assist guests; Process reservations/payments/registrations; Maintain front desk area and breakfast display; Resolve guest issues using Make it Right

    Extended Stay

    Atlanta, GA
    3 days ago
  •  ...POSITION SUMMARY:The Guest Service Representative greets and serves guests, handles merchandise purchases, stocks merchandise displays, and maintains a clean, safe retail environment. We are looking for positive, outgoing people that enjoy working with people. This position... 

    Clipper Petroleum

    Atlanta, GA
    21 hours ago
  • Marriott Hotels - 210 Peachtree Street Northwest - Responsibilities: Process guest check-ins/check-outs; Handle payments and billing; Respond to guest requests and relay messages; Answer phones with professional etiquette; Maintain front desk records and reports

    Marriott

    Atlanta, GA
    1 day ago
  •  ...Schulte Companies - 659 Peachtree St NE [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Process reservations and check-ins; Assist... 
    Immediate start

    Schulte Companies

    Atlanta, GA
    1 day ago
  •  ...Job Description Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and...  ...with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up... 
    Full time
    Local area
    Shift work

    Marriott International Inc

    Atlanta, GA
    21 hours ago
  •  ...Vision Hospitality Group - - Responsibilities: Deliver outstanding customer service to guests during check-in and check-out; Respond to guest requests with urgency and courtesy; Perform clerical duties including basic computer work and reception tasks; Manage communications... 

    Vision Hospitality Group

    Atlanta, GA
    3 days ago
  • $16.5 - $23 per hour

     ...Guest Services Representative The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking... 
    Weekly pay

    Extended Stay America

    Atlanta, GA
    3 days ago
  • As Guest Service Representative , you are the first and last impression on our guests. You are responsible for check-in, check-out, front desk operations, market sales and all other guest interactions. You strive to exceed established standards at every opportunity and... 
    Temporary work
    Local area
    Immediate start
    Worldwide
    Shift work

    Brandt Hospitality Group

    Atlanta, GA
    4 days ago
  •  ...Guest Service Representative Store 32 - Atlanta, GA 30346 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Retail Description Position Summary: The Guest Service Representative greets... 
    Full time
    Part time
    Shift work

    Clipper Petroleum

    Atlanta, GA
    5 days ago
  •  ...Job Description Job Description Front Desk Agent As a Front Desk Agent , you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and... 
    Contract work
    Work at office
    Local area
    Flexible hours
    Afternoon shift

    Embassy Suites By Hilton Atlanta Perimeter Center

    Atlanta, GA
    26 days ago
  •  ...Guest Services / Front Desk Representative (Part Time - Rotating Shifts) We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing... 
    Part time
    Work at office
    Local area
    Flexible hours
    Shift work
    Rotating shift

    Vision Hospitality Group

    Atlanta, GA
    4 days ago
  •  ...Schulte Companies - - Responsibilities: Greet guests as they arrive with personal recognition; Review arrival lists and assist in preparing welcome amenities; Escort VIPs to rooms and check them in prior to arrival; Answer the telephone within three rings and assist or... 

    Schulte Companies

    Atlanta, GA
    21 hours ago
  •  ...FirstService Residential is seeking a Front Desk Associate to be the face of our service at properties we support. You will greet residents and guests, manage access, and ensure a secure and welcoming environment. The role requires strong customer service, clear communication... 
    Part time
    Weekend work

    FirstService Residential

    Atlanta, GA
    22 hours ago
  •  ...Courtland Grand Hotel in Atlanta is seeking a Front Desk Agent to assist guests during arrival and departure and provide a seamless stay. You...  ...handle check-in/out, information requests, and essential guest services with a welcoming demeanor. Ideal candidates bring hotel... 
    Hourly pay

    HEI Hotels & Resorts

    Atlanta, GA
    4 hours ago
  •  ...Guest Service Representative Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic... 
    Daily paid
    Immediate start
    Flexible hours
    Shift work

    Schulte

    Atlanta, GA
    4 days ago
  • Destination Knot is seeking motivated, customer-focused individuals for a remote Hotel Reservations Customer Service role. You will assist clients in researching and booking hotel options, answer questions, and handle reservations to ensure smooth travel planning. The role... 
    Remote job

    Destinationknot

    Atlanta, GA
    1 day ago
  • $17 per hour

     ...Job Description Job Description   We are hiring immediately for a full time  GUEST SERVICES AGENT position. Location : Blackrock Financial - 756 W Peachtree Street NW, Atlanta, GA 30308 Note: online applications accepted only. Schedule : Full time schedule... 
    Hourly pay
    Full time
    Part time
    Local area
    Immediate start
    Remote work
    Worldwide
    Monday to Friday
    Flexible hours

    Eurest

    Atlanta, GA
    28 days ago
  • Reed Smith LLP is seeking a Guest Services Specialist to greet visitors, coordinate with timekeepers and staff, and coordinate conference rooms and on-site dining services. You will deliver high-quality concierge support, assist with room bookings, and facilitate visitor... 

    Reed Smith LLP.

    Atlanta, GA
    2 days ago
  •  ...Extended Stay - - Responsibilities: Assist guests and respond to guest requests; Process reservations, registration, payment, and departures; Handle collection efforts of in-house balances and cash/credit records; Provide front desk duties and breakfast setup; Maintain... 

    Extended Stay

    Morrow, GA
    3 days ago
  • $10 - $15 per hour

     ...Because, Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter!...  ...community. At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the... 
    Hourly pay
    Casual work
    Flexible hours
    Afternoon shift

    Nothing Bundt Cakes

    Tucker, GA
    3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!