Shopper Insights Client Lead

Bentonville, Arkansas, United States | Full-time | Hybrid

About dunnhumby

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

Walmart

Our Walmart team works at the heart of one of dunnhumby's most strategic global partnerships. We help Walmart and its supplier community unlock the value of customer data, shaping ranges, pricing, promotions and marketing strategies that drive category growth and deliver a better experience for Walmart shoppers every day.

About the Role

As a Shopper Insights Client Lead, you will partner with clients to turn customer and shopper data into clear, commercially meaningful recommendations. Acting as a trusted adviser, you will help stakeholders understand shopper behaviour, identify growth opportunities and make more informed decisions.

Working at the intersection of insight, storytelling and client leadership, you will combine analytical thinking with strong relationship management to ensure recommendations translate into measurable business impact.

What You'll Be Doing

You will be a trusted advisor for our retail and CPG clients, working side-by-side with them to ensure their success. Using customer insights derived from our data platform, you will own and develop a client plan that delivers recognizable value, client satisfaction and return on investment. You will work with Walmart Merchants and their market-leading CPG partners to help them use Walmart customer insights to place the customer at the heart of their collaborative decision-making.

What We're Looking For

You'll bring a blend of commercial curiosity, analytical thinking and the ability to communicate complex ideas in a simple and engaging way.

• What we expect from you

  • Mobility to be based in Bentonville
  • Bachelors degree in a relevant subject
  • Relevant experience with CPG, Merchants or Retailers
  • Client facing or stakeholder management experience
  • Knowledge of customer insights and consultative approach to selling
  • Experience with the SHOP/Shelf Review, Category management: assortment analytics, customer insight analytics
  • Project Management

You'll Thrive If You...

• Enjoy translating data into practical actions that drive growth.
• Are comfortable influencing and engaging a variety of stakeholders.
• Like balancing analytical rigour with commercial problem-solving.
• Take ownership while contributing positively to team success.

What You Can Expect From Us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process - please let your recruiter know what adjustments would help.

US Benefits

• Healthcare coverage including medical, vision and dental plans for eligible employees.
• Financial protection through company-paid life insurance and disability coverage.
• 401(k) retirement plan with company matching contributions up to the limits defined in the plan.
• Wellbeing support including access to the Wellness Hub, employee assistance resources and a health and wellness allowance.
• Generous leave and family-friendly benefits, including parental leave and additional colleague support programmes.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found