Experienced Product Owner

Overview

As a global market leader, iPipeline combines technology, innovation, and expertise to deliver ground-breaking, award-winning software solutions that transform the life insurance, financial services, and protection industries. With one of the industry’s largest data sets, we help advisors/advisers and agents to transform paper and manual operations into a secure, seamless digital experience – from proposal to commission– so they can help better secure the financial futures of their clients.

At iPipeline, you’ll play a major role in helping us to provide best-in-class, transformative solutions. We’re passionate, creative, and innovative, and together as a team, we continually strive to advance, accelerate, and expand the reach of our technology. We value different perspectives and are committed to creating an environment that embraces diverse backgrounds and fosters inclusion.

We’re proud that we’ve been recognized as a repeat winner of various industry awards, demonstrating our excellence and highlighting us as a top workplace in both the US and the UK. We believe that the culture we’ve built for our nearly 900 employees around the word is exceptional -- and we’ve created a place where our employees love to come to work, every single day.

Come join our team!

About iPipeline

Founded in 1995, iPipeline operates as a business unit of Roper Technologies (Nasdaq: ROP), a constituent of the Nasdaq 100, S&P 500®, and Fortune 1000® indices. iPipeline is a leading global provider of comprehensive and integrated digital solutions for the life insurance and financial services industries in North America, and life insurance and pensions industries in the UK. We couple one of the most expansive digital and automated platforms with one of the industry’s largest data libraries to accelerate, automate, and simplify various applications, processes, and workflows – from quote to commission – with seamless integration. Our vision is to help everyone achieve lasting financial security by delivering innovative solutions that connect, simplify, and transform the industry.

iPipeline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and/or protected veteran status . We are committed to building a supportive and inclusive environment for all employees.

This is an office-based position.

Responsibilities

Job Summary:

The Experienced Product Owner owns a defined feature or component area within a SaaS or enterprise software product, with emphasis on financial services, life insurance, and/or annuities where relevant. Partners with Product Managers to translate product vision, strategy, and scope into executable backlog items; writes clear requirements and acceptance criteria; supports Agile delivery ceremonies; and makes day-to-day prioritization decisions that balance customer needs, business value, technical constraints, and delivery commitments with moderate supervision.

Product Discovery & Customer Insight: 

• Support discovery for owned features by gathering customer, stakeholder, operational, analytics, document, and interview inputs; summarize insights that preserve the voice of the customer and inform prioritization and delivery decisions.
• Translate business needs into clear, concise, complete, feasible, and testable requirements for a defined feature/component; communicate scope, trade-offs, expected outcomes, quality benchmarks, external interfaces, and constraints to ensure shared understanding.

Stakeholder Alignment & Management:

• Build strong working relationships with Product Managers, Scrum Masters, Engineering, QA, Design, project managers, Support, and business stakeholders for owned work; facilitate alignment when dependencies affect the feature/component scope.
• Create concise product summaries and presentations that connect scope, outcomes, customer impact, and delivery commitments; translate technical information for customers, end users, internal stakeholders, and management audiences.

Backlog Prioritization: 

• Own backlog hygiene and prioritization for a defined feature/component in Jira, using business value, customer impact, strategic objectives, risk, effort, and delivery commitments to guide sequencing.
• Write well-formed user stories, functional requirements, acceptance criteria, and supporting documentation; decompose higher-level customer and end-user needs into implementable detail and resolve ambiguity before development begins.
• Maintain a lightweight dependency, risk, blocker, and requirements-status view for the owned scope; communicate impacts, manage changes to baseline requirements, and propose sequencing options.

Sprint Planning:

• Participate actively in sprint planning, backlog refinement, reviews, and retrospectives; ensure priorities, requirements, acceptance criteria, and expected outcomes are clear to the team.
• Partner with the Scrum Master and delivery team to confirm Definition of Ready/Done, testability, and planning inputs for stories in the owned scope.
• Make day-to-day prioritization decisions for owned work, balancing customer needs, business goals, technical constraints, and delivery commitments; escalate unresolved trade-offs appropriately.

Release Readiness:

• Confirm stories meet acceptance criteria, Definition of Done, and agreed quality benchmarks before release; contribute to go/no-go inputs, release notes, rollback considerations, and change-control expectations for the owned feature/component.
• Partner with QA, Engineering, Support, Documentation, and Compliance to validate delivered functionality against expected outcomes and consolidate release readiness inputs.
• Track success metrics, customer feedback, defects, and operational signals for owned work; use evidence to support release communications and identify follow-on improvements.

Metrics, Outcomes, & ROI:

• Define and monitor success metrics for owned features, including adoption, completion, quality, flow, customer feedback, and operational indicators; use insights to recommend backlog adjustments.
• Contribute to lightweight business cases and value assessments for features; report realized value against expected customer and business outcomes after release.

Documentation & Enablement:

• Produce and maintain requirements documentation, supporting models or prototype layouts when helpful, user-facing help, release notes, and internal enablement content for owned features.
• Execute concise handoffs to Support and Customer Success, ensuring known behaviors, limits, customer impacts, and operational considerations are documented.

Post-release learning & Iteration:

• Run lightweight post-release reviews for owned features; convert customer feedback, defects, metric learnings, and new practices into prioritized backlog items for future work.
• Monitor early-use telemetry, support feedback, and customer signals to recommend improvements that increase customer satisfaction, adoption, and business outcomes.

Qualifications

• Typically requires 3+ years of relevant professional experience delivering software in an agile environment; experience in financial services, life insurance, and/or annuities preferred.
• Working knowledge of SaaS or enterprise software delivery, customer workflows, market needs, business objectives, financial services concepts, and life insurance and/or annuities domains preferred; understands compliance considerations and operational impacts sufficient to inform prioritization decisions.
• Experience planning and sequencing stories for a defined scope, participating in Agile ceremonies, and partnering with Scrum Masters and delivery teams to remove routine blockers.
• Experience working with Engineering, Architecture, Design, QA, Support, Compliance, and Product Management to validate delivered functionality, manage dependencies, and support release readiness.
• Voice of Customer and customer context: Salesforce-connected content; customer/stakeholder feedback captured through Microsoft 365 sources as applicable.
• Experience with Jira for Agile planning and work tracking, including:
  • Experience owning a feature/component backlog in Jira, co-facilitating backlog refinement, and producing clear user stories, acceptance criteria, and supporting documentation that reduce ambiguity before development begins.
  • Road mapping and portfolio visibility: Jira product/roadmap views and Product Management planning artifacts.
  • Release/change and DevOps visibility: Jira release notes and standard release artifacts; coordinate with Engineering/QA tooling as needed for owned scope.
  • Test and quality management: Jira-based story acceptance, defect linkage, and release readiness evidence; coordinate with QA on test evidence for owned scope.
  • Dependency and service catalog: lightweight dependency views in Jira and shared Product Management planning artifacts for owned feature/component scope.
• Diagramming and design collaboration: experience with Figma and Confluence persona boards, shared Microsoft 365/SharePoint materials for story mapping and discovery artifacts.
• Product analytics & BI: experience with Power BI and Salesforce-connected content; Jira metrics, retrospectives, and feedback to support prioritization and process improvement.
• Experimentation and feature management: approved discovery experiments/prototypes and Product Management single-source-of-truth workflows when available.
• API and integration context knowledge: understands API/contract dependencies for owned stories and experience coordinating details with Engineering using Jira and shared technical documentation.
• Experience with SharePoint, OneDrive, OneNote, and Confluence for documentation and knowledge management.

Benefits

We offer a competitive compensation and benefits package, opportunities for career growth, an employee stock purchase plan, 401(k), generous time off and flexible work/life balance, company-matched retirement packages, an employee wellness program, and an awards and recognition program – all in a creative, fast-growing, and innovative company.