Housekeeping Manager - Loews Hotels Universal Orlando

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

Who We Are : Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement

• Pet Insurance and Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For :

We are seeking An experienced and detail-oriented Housekeeping Manager to lead our team in maintaining the highest standards of cleanliness and guest satisfaction. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a proven track record in managing housekeeping operations in a hotel environment. A commitment to excellence and a proactive approach to problem-solving are essential for success in this role.

Who You Are :

• A passionate hospitality professional with a proven track record in housekeeping management.

• Detail-oriented and proactive, with a strong focus on maintaining high standards.

• A confident leader who thrives in fast-paced environments and communicates effectively.

• Dedicated to enhancing both guest and team member experiences.

• Committed to upholding excellence in cleanliness and operational efficiency.

What You'll Do :

• Oversees daily assignments of duties of Housekeeping staff while analyzing room turns and making staff or procedural adjustments as necessary.

• Develop, implement, and maintain housekeeping standards and procedures to ensure cleanliness and organization throughout the hotel.

• Interview and select all departmental line level colleagues.

• Maintain optimal housekeeping staffing levels to ensure peak performance and supervision.

• Ensure smooth, efficient, and cost-effective operations, including labor management and inventory control.

• Coordinate departmental activities with other hotel departments to maintain overall cleanliness.

• Coordinate special projects related to housekeeping as directed by the Director, Housekeeping.

• Keep leadership informed of significant departmental updates and activities.

• Oversee the 3rd party uniform and laundry services.

• Hold regular team meetings to share essential operational information and address guest concerns.

• Evaluate team member performance, identify areas for improvement, and mentor team members and leaders to aid in their advancement.

• Perform other duties as assigned.

Your Experience Includes :

• Minimum of two years of experience with housekeeping and/or guest services required.

• Minimum of one year of supervisory experience in hospitality or a B.S. in Hospitality with one year in a leadership development program required.

• Proficiency in Microsoft Suite, computer and smart phone programs, and Property Management Systems required.

• Familiarity with Opera and HOTSOS is preferred.

• Must complete OSHA-mandated safety training within the first 30 days of employment.

• Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests.

• Position requires open availability aligned with business needs, ensuring leadership presence during peak service times and operational priorities.

• Position requires prolonged standing, walking, lifting, pushing, and pulling 50+ pounds repetitively throughout shift.