Front Desk Scheduler

Front Desk Scheduler

About the Role

• Location: Flemington, NJ (On-site)
• Job Type: Full-time (Contract-to-Hire)
• Schedule: Monday Friday, 7:45 AM / 8:00 AM 4:30 PM / 5:00 PM
• Pay Range: $19.00 $21.00 / hour

We are seeking a dependable, detail-oriented Front Desk Scheduler to join a fast-growing medical practice in Flemington, NJ. In this role, you will serve as a primary point of contact for patients, managing high-volume inbound calls and ensuring seamless scheduling across a multi-provider practice.

The ideal candidate thrives in a fast-paced healthcare environment, excels at customer service, and maintains high data accuracy while navigating Electronic Medical Record (EMR) systems.

Responsibilities

• Patient Communications: Manage 200+ inbound patient calls daily, providing excellent customer service, answering inquiries regarding appointments, and detailing office procedures or prep requirements.
• Appointment Management: Schedule, reschedule, and cancel patient appointments in alignment with provider availability, office guidelines, and provider templates to maximize daily schedule efficiency.
• Patient Intake & Verification: Obtain and accurately verify patient demographics, contact details, and insurance information.
• System Documentation: Record all patient interactions and appointment details accurately in NextGen EMR (or related scheduling systems).
• Interdepartmental Coordination: Partner closely with physicians, nursing staff, and administrative personnel to maintain optimal patient flow and resolve scheduling conflicts.
• Issue Escalation: Handle patient inquiries professionally and route clinical or complex concerns to the appropriate department.
• Compliance & Office Support: Maintain strict patient confidentiality in compliance with HIPAA regulations and company policies while performing routine administrative duties.

Qualifications

• Prior experience working in a medical office or healthcare setting.
• Proven ability to handle high-volume inbound calls while maintaining accuracy, professionalism, and speed.
• Strong verbal and written communication skills paired with excellent customer service capabilities.
• Solid multitasking and prioritization skills in a fast-paced work environment.
• High attention to detail with accurate data entry skills.
• Basic understanding of medical terminology and office workflows.
• Strong commitment to protecting patient privacy and strictly adhering to HIPAA standards.

Preferred Skills

• Prior experience with NextGen EMR software.
• Background in high-volume medical call centers, specialty clinics, or multi-provider physician practices.
• Experience scheduling 200+ calls per day.
• Hands-on experience verifying patient insurance and demographic data.
• Familiarity with general insurance terminology and clinical procedures.

Pay range and compensation package

• Pay Range: $19.00 $21.00 / hour