Customer Relations Specialist

Description Are you a natural problem solver? Do you enjoy helping people? We have a great full-time opportunity that offers paid time off, paid holidays, benefits, and much more! The ideal candidate for our Customer Relations Specialist position will enjoy learning new things and solving challenging problems while assisting customers with a variety of issues and concerns. Responsibilities Maintaining operations of a customer service center including customer interactions, information, concerns, lost and found, fare media inventory, financial transactions, and coordinating office maintenance. Providing customers with up-to-date information about UTA service subjects. Handling customer complaints. Distributing transit schedules. Selling fare media directly and through outlets. Working within the organization as a customer advocate to ensure that concerns are addressed and responded to timely. Working closely with other department representatives and division leaders to identify root causes of customer service issues and to develop solutions to improve service quality and mitigate problems. Experience/Education Two years working with the public in customer service. Preferred experience in investigating and resolving customer complaints. One year experience handling and reconciling cash and being in a position of trust with demonstrated self-management. Associate’s degree in Business Management or a related field. (In lieu of a degree, 2 additional years of experience working with the public in customer service will be considered.) Knowledge/Skills Basic proficiency in MS Outlook, Word, and Excel. Type 40 WPM and ability to speak a second language preferred. To carry out essential functions of the position, a valid Utah driver’s license may be required, with no more than 4 moving violations in the past 3 years and no more than 1 violation of driving under the influence of alcohol and/or drugs within the last ten years. This job requires an initial and annual credit check. This job requires regular and predictable attendance. An equivalent combination of education and relevant experience. UTA reserves the right to determine the equivalencies of education and experience. Work Schedule The Customer Relations Specialist position is staffed in a Customer Service Center from 5:00 am to 9:00 pm, Monday through Friday. You may be asked to cover a shift any time during that time window. Shifts are generally five 8-hour shifts, either 5:30 AM - 1:30 PM, 7:00 AM - 3:30 PM, or 9:30 AM - 6:00 PM Monday through Friday determined by seniority with a shift bid, which occurs on an as-needed basis. During your paid training, which lasts 4-6 weeks, you will work from 9:00-5:30, M-F. Your general work schedule will most likely change after training is completed. You must be willing to work nights, early mornings, and holidays as needed. Compensation and Benefits Pay Rate: $18.13 Per Hour As a full-time Administrative Employee, your Total Rewards Benefits Package will include health, dental, vision, life/AD&D, short-term and long-term disability insurance, with Flexible Spending and Dependent Care accounts. Choice between Traditional Co-Pay or High Deductible Health Plans for medical coverage. HSA with company match available to employees enrolled in the HDHP. Benefit plans include coverage for domestic partners (eligibility affidavit required for coverage). Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, domestic partners, and dependent children. 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA. 10 paid holidays and two paid floating holidays per year. Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching. Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PhD). Course of study must be approved prior to enrollment. Training, development, and career advancement opportunities. Paid parental leave for birth, adoption, and child placement (after 12 months of employment). Free transit passes for employees, their spouses, and their dependent children. Employee assistance program – includes counseling, legal services, financial planning, etc. UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals. Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness. Discounted cell phone plans with T-Mobile. Pet insurance plan options (tailored plan coverage based on pet’s health and needs). UTA is an Equal Opportunity Employer of all persons regardless of race, color, religion, sex, national origin, age, disability, covered veterans, sexual orientation, and gender identity. Women, minorities, and people with disabilities are encouraged to apply. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at View phone number on click.appcast.io. A minimum of two work days' notice prior to the need for the accommodation is required. UTA is a drug-free workplace and may require drug testing in compliance with federal regulations. #J-18808-Ljbffr