Customer Service Specialist 9:30-6:00PM Shift

Job Type


Full-time

Description

Looking for a friendly team where you can help customers and keep the day moving? We're hiring a Customer Service Specialist to be a helpful, positive point of contact for our customers. This role is great for someone who enjoys talking with people, staying organized, solving problems, and working with a team that supports one another.

About the Role

• Help customers by phone and email with questions, quotes, shipment updates, and scheduling.

• Enter pickup information, track shipments, and follow up on urgent items.

• Work closely with Dispatch and Operations to keep customers informed and resolve issues.

• Support basic administrative tasks, documentation, and daily department needs.

What Makes You a Good Fit

• You're friendly, dependable, organized, and detail oriented.

• You communicate clearly and enjoy helping customers solve problems.

• You're comfortable using Microsoft Office, including Word, Excel, and Outlook.

• Customer service experience is preferred, and transportation experience is a plus-but not required.

Our Core Values

Our team is built around Customer Focus , Integrity , Team Before Self , and Optimism . That means we do the right thing, help each other out, stay positive, and focus on giving customers a great experience.

Why You'll Like It Here

• You'll be part of a supportive, down-to-earth team.

• You'll have a role where your attitude, communication, and follow-through matter.

• You'll help customers every day while learning more about the transportation industry.