Sr. Content Strategist

Job Description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Main responsibilities:

Drive clear, consistent, and user-centered content across the grocery app and website, supporting the full end-to-end customer journey. Partner closely with product, design, engineering, marketing, and data teams across the US and India to deliver high-quality content at speed. Contribute to scalable messaging strategies that enable personalization and conversational experiences while maintaining brand voice and usability standards.

• Write, edit, and optimize UX copy across key journeys (discovery, search, product detail, cart, checkout, and post-purchase).
• Deliver high-quality UI copy with fast turnaround times, balancing speed with clarity and consistency.
• Develop and maintain content guidelines, voice and tone standards, and reusable content patterns.
• Collaborate cross-functionally to align content with product requirements, user needs, and business goals.
• Create and manage marketing communications, including push notifications, in-app messaging, and lifecycle campaigns.
• Build scalable messaging frameworks to support personalization initiatives and dynamic content delivery.
• Contribute to conversational interfaces (e.g., chat, virtual assistants) with structured, task-oriented dialogue design.
• Ensure consistency and quality across platforms, features, and distributed teams.

We are looking for candidates who possess the following:

• 3-6 years of experience in UX writing, content design, or content strategy.
• Strong portfolio demonstrating end-to-end product content and UI copy.
• Proven ability to work in fast-paced environments with quick turnaround requirements.
• Experience collaborating with cross-functional teams (product, design, engineering).
• Strong understanding of UX principles and ability to simplify complex concepts.
• Excellent written and verbal communication skills.
• Preferred Qualifications
• Experience in eCommerce, grocery, or retail domains.
• Familiarity with personalization strategies, A/B testing, and data-informed content decisions.
• Experience writing for conversational interfaces or AI-driven experiences.
• Background in marketing or lifecycle communications.
• Experience working with global teams across multiple time zones.

Success Metrics

• Improved conversion rates and task completion across key user journeys.
• Increased engagement and effectiveness of push and lifecycle communications.
• Speed and quality of UI copy delivery meeting product timelines.
• Adoption and scalability of messaging frameworks for personalization and conversational use cases.
• Consistent voice and tone across all touchpoints and high stakeholder satisfaction.

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: ACI Values

A copy of the full job description can be made available to you.

#LI-JB2

About Us

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!


Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.


Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.


Bring your flavor


Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer


The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.


Albertsons is an Equal Opportunity Employer


This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.


We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at View phone number on click.appcast.io(option #4).

About the Team

Pay Transparency:

Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation Pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility). [If applicable:] Associates in this position may be eligible for a quarterly bonus.