H&M Department Manager - Oak Park Mall

About the Role As a Department Manager, you will lead, support, and encourage your team. By bringing everyone together, you will create an inclusive culture that promotes collaboration and entrepreneurial spirit, helping your team, H&M, and customers succeed. You will ensure an excellent operational and visual experience for the store, customers, and colleagues. You will be aware of the store’s strengths, opportunities, and competitors. Analyze and follow up on sales, and create plans to optimize results and profits. A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines. Represent yourself and the H&M brand positively during customer interactions. Be aware of and take responsibility for your department’s strengths and identifying commercial opportunities and acting on them. Establish and analyze sales and budget goals, creating plans to optimize results. Ensure customer service is provided in all areas of the store and that your team can actively promote and sell products to customers. Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives. Manage your department in a cost‑efficient way. Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges. Ensure all administrative routines for people and operations are handled correctly. Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers. Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions. Responsible for recruitment, onboarding, performance management, upskilling & developing your team in‑store. Complete performance evaluations and succession planning to support business and team needs. Retain and share your knowledge and skills with your team. Collaboration, planning & teamwork with the in‑store Visual Merchandiser team. Give and receive feedback with your colleagues to learn, develop and support each other. Responsible for the team’s planning and scheduling. Regular communication with store colleagues to inform, motivate and inspire – daily and weekly meetings. Ensure all procedures, routines, and legal requirements in all areas of the store are followed. Participate in relevant onboarding and introduction processes, trainings and courses for your role and future development. Secure a clean and tidy sales floor and back of house including stockroom areas. Ensure high fashion quality, visual and commercial product presentation with good garment care. Secure good stock levels and provide input on allocation to the area team. Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines meet our standards and internal guidelines, using all tools and technology provided. Maintain best practice for any in‑store OMNI services and in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store). Secure a strong balance and the maintenance of price signs in‑store and throughout the sales floor following global and local strategy guidelines to ensure a consistent price perception. Update and upkeep of BOH areas for all colleagues (key information, health & safety, tidiness). Responsible for opening and closing of the store daily. Qualifications Who You Are You are a strong leader who enjoys taking responsibility for others. You are ambitious, an effective communicator, supportive, an analytical solution finder, and capable of working with numbers and managing statistics. You are achievement‑oriented, motivated by performance and competition, and truly customer‑centric. Additional Information Compensation: expected base salary range is $21.39 – $25.24 hourly. EEOC Code: SLS. Pay Status: Non‑Exempt, Hourly. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at and use Ask a Question. Why you’ll love working at H&M We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation and disability. We pride ourselves on being a values‑driven organization guided by our seven unique values, part of our success story for over 75 years. You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues. We are an inclusive company where you’re encouraged to be yourself at work. You will have access to a large global talent community where career growth and aspirations have no limits. We believe in supporting your overall wellbeing and offer comprehensive benefits, including health insurance, wellness and family support programs, company‑match retirement plan, paid leave and paid time off, and a community day to serve your local community. You’ll be able to express your personal style with our employee discount at H&M, Other Stories and COS. Benefits We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card usable on all H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound. In addition to our staff discount, all employees are included in our H&M Incentive Program – HIP. We offer: 25% Staff Discount – Medical, Pharmacy, Vision and Dental Coverage – Employee Assistance Program – Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA – plus additional voluntary benefits. #J-18808-Ljbffr H&M