Implementation Consultant
MatrixCare
Revenue Cycle Management Implementation Consultant
The Revenue Cycle Management (RCM) Implementation Consultant will become a Revenue Cycle Management focused Subject Matter Expert for the Senior Living and Long Term Care customers. Working collaboratively with a team, this position will lead clients through software implementation, providing training and best practice workflow recommendations.
Responsibilities
- Deliver high value consulting services that drive RCM transformation via successful adoption of MatrixCare products and services for its Senior Living and Long Term Care customers.
- Deliver best practice training to customer team though deep understanding of the MatrixCare RCM performance and reporting tools.
- Managing customer feedback loop to account management, product management teams in effort to improve overall customer experience.
- Assist the MatrixCare Implementation and Training Team to build best practices for customer implementations that help drive long term customer success.
- Serves as RCM Consultant/Subject Matter Expert to e-learning content team and key presenter for monthly, web-based customer trainings.
- Provide status updates to management using standard reporting tools
- Ability to utilize analytics tools to drive customer success.
Qualifications and Experience
- Prior experience with Senior Living and Long Term Care industry
- Ability to become a MatrixCare Subject Matter Expert
- Basic understanding of Organizational Change Management principles
- Attention to detail, professional presentation skills and ability to work with complex projects
- Strong attention to detail, proactive problem-solving skills, professional presentation abilities, and demonstrated success leading complex projects from issue identification through resolution.
- Knowledge of regulatory compliance affecting the healthcare industry
- Candidate must be able to work in a fast-paced, collaborative, team-oriented environment
- Bachelor's degree; preferably in HealthCare Administration, Business Management, Finance or Accounting
- Healthcare software implementation and/or training experience for Revenue Cycle Management teams
- Experience implementing/training software users in a highly diversified environment
- Ability to travel up to 75%
Vacancy posted 1 day ago
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