Manager of Marketing Operations

We are looking for a Manager, Marketing Operations to lead the operating system behind SPECS Marketing This is a highly cross-functional leadership role responsible for building the planning, launch, reporting, governance, and operating systems that help SPECS Marketing scale with clarity, speed, and discipline This person will sit at the center of a fast-moving organization and partner closely across Product, Channel Marketing, Comms, Global Brand Experience,, Finance, and external partners to keep priorities aligned and launches moving The ideal candidate will help shape how SPECS Marketing plans, launches, measures, and scales. They will bring strong judgment, operational rigor, and a clear point of view on how to improve team effectiveness without slowing momentum Planning, Prioritization, & Operating Rhythm: Own and evolve the planning cadence for SPECS Marketing, including annual planning, quarterly priorities, launch readiness reviews, leadership meetings, and team operating rhythms Manage the structure and flow of key leadership meetings, including agendas, decision tracking, follow-ups, and clear communication of next steps Partner with SPECS Marketing leadership to translate business goals into clear plans, resourcing decisions, timelines, and cross-functional action Build and maintain the core systems that help the team prioritize work, manage tradeoffs, and stay aligned across multiple high-priority work streams Launch Operations & Cross-Functional Execution: Lead the operational backbone for SPECS launches and major marketing moments, ensuring teams are aligned on milestones, dependencies, approvals, and deliverables across channels and stakeholders Drive cross-functional coordination across Product, Creative, Comms, Media, Channel Marketing, and external partners to keep programs moving and unblock issues quickly Establish clear processes for launch planning, asset readiness, reviews, and handoffs so the organization can execute with consistency as SPECS scales Budgeting, Resourcing, & Business Operations: Partner with Marketing leadership and Finance to support budget planning, spend tracking, agency allocations, and investment prioritization across SPECS Marketing Create visibility into team resourcing, workload, and operational risks, and recommend ways to improve focus, efficiency, and impact Help leadership make better decisions by bringing structure, rigor, and a clear view of tradeoffs across competing priorities Reporting, Insights, & Team Performance: Define and run the reporting rhythm for SPECS Marketing, including launch reporting, business reviews, and executive-ready updates Build simple, scalable reporting systems that help the team track progress, surface risks, and measure performance across campaigns, channels, and launches Turn operational and performance data into clear insights and recommendations that improve decision-making and future planning Agency, Vendor, & Workflow Management: Own and improve the operating model for agencies and external vendors supporting SPECS Marketing, including onboarding, scopes, ways of working, and performance management Identify process gaps, duplicate work, and friction points, then design better workflows, tools, templates, and governance to improve execution quality and speed Lead change management for new processes and tools so adoption is clear, practical, and useful for the team Leadership & Team Impact: Act as a trusted operator and thought partner to SPECS Marketing leadership, helping the team scale in a focused and sustainable way Provide structure and guidance across project teams and cross-functional partners while empowering others to move quickly and make decisions Foster strong cross-functional relationships and model inclusive, clear, solutions-oriented Benefits Up to 28 weeks of parental leave and return-to-work program Adoption, surrogacy, infertility, and fertility preservation benefits Backup child care coverage, center-based care support, & caregiver assistance Dependent Daycare Flexible Spending Account Lactation rooms (based on office location) and breastmilk shipping coverage For Snap, employees taking care of loved ones with complex, chronic, or ongoing care needs (i.e. parent with Dementia, spouse with Cancer, child with Autism), your family can save time, money, & stress with Wellthy Short-term disability, long-term disability, basic life insurance, and AD&D insurance Services to support your path to parenthood & beyond - fertility support & family planning via Carrot, SNOO, Hinge Health Comprehensive medical coverage, including PPO, HDHP with HSA, and HMO options Dental coverage, including orthodontia benefits Vision coverage, including frame and contact allowance and LASIK benefits Free membership to One Medical for primary and urgent healthcare services Business Travel Insurance Gym perks and discounts Team fitness classes and races Sports leagues Cooking and nutritional workshops Well-being reimbursement Unlimited access to virtual physical therapy with Anthem 15 sessions per year of mental health for you + dependents through Lyra Generous time off and leave programs. In the US, this includes the following: Up to 3 weeks (120 hours) of vacation time and 1 floating holiday for non-exempt team members 15 sick and safe days per year 12 paid holidays per year Social gatherings, team outings, and volunteering programs Meditation and yoga classes Speaker series, classes, and subscriptions to educational programs Snap Inc. provides a 401(k) plan that allows you to save on a pre-tax, Roth, and after-tax basis for your retirement (yes, we even have the Mega backdoor option!) Snap will also match 100% up to 3% of your contribution and then 50% on your 4th and 5th% Flexible Spending Accounts for healthcare, daycare and commuter Health Savings Account with employer contributions Rocket Lawyer memberships Financial education programs Snap exclusive discounts and perks Compensation packages that let you share in Snap’s long-term success! The role is designed for someone who can move fluidly between big-picture planning and hands‑on execution, and who is comfortable creating structure in ambiguous, first‑of‑their‑kind environments. Proven ability to build and scale planning processes, operating models, reporting systems, and team workflows. Excellent communicator with the ability to influence senior stakeholders and align diverse cross‑functional teams. Passion for Snap, SPECS, and the future of spatial computing and human‑centered technology. Strong analytical judgment and comfort using data, context, and business goals to make recommendations. 1+ years of people management experience, including coaching and developing team members, or equivalent experience leading through influence across complex organizations. Experience working in consumer technology, hardware, software, or other fast‑moving innovation‑driven categories. This requirement is aligned to recent SPECS role definitions that emphasize consumer technology, hardware, and emerging tech experience. 10+ years of experience in marketing operations, program management, business operations, or related fields. Experience working across creative, marketing, product, finance, legal, agency, and partner teams. Deep experience in marketing operations, program management, business operations, or related functions in a fast‑moving environment. Experience supporting complex product launches and building the cross‑functional processes needed to bring new products to market successfully. Comfortable operating in ambiguity and helping teams bring structure to new categories, new products, and evolving go‑to‑market needs. Bachelor’s degree or equivalent practical experience. Demonstrated experience leading planning cycles, operating rhythms, launch processes, or org‑wide process design. Strong strategic thinking paired with operational rigor; able to move from ambiguity to clear action plans. Experience supporting product launches or integrated marketing programs for hardware, software, or platform products. Experience in AR, spatial computing, wearable technology, or emerging technology categories. Strong track record of building scalable cross‑functional processes in a growing or evolving organization. Experience managing agency ecosystems, external vendors, and operational governance at scale. Proven success partnering with senior leaders and helping shape decisions beyond an immediate team or function. #J-18808-Ljbffr Snap Inc.