Head Usher - VISUAL AND PERFORMING ARTS CENTER

Head Usher - VISUAL AND PERFORMING ARTS CENTER Location: Cypress, Texas Job ID: 5789374 Application Deadline: Jul 01, 2026 11:59 PM (Central Standard Time) Re-Posted: Jun 24, 2026 5:00 AM (UTC) Starting Date: To Be Determined Job Description Primary Purpose: Provide leadership and supervision of front‑of‑house usher staff to ensure a safe, organized, and customer‑focused environment during VPAC events. Support seating operations, patron assistance, and overall event flow while maintaining a high level of guest service. Qualifications: Education/Certification: High School Diploma or GED preferred Special Knowledge/Skills: Strong leadership and customer service skills Ability to read seating charts and event diagrams Ability to effectively communicate with staff and patrons Ability to manage large crowds and respond to issues calmly Knowledge of ADA accommodations and accessibility practices preferred Experience: Experience in guest services, event staff, or hospitality preferred Terms of Employment: This is a part‑time temporary assignment, however, the length of the temporary assignment will be determined based on event needs, including evenings, weekends, and holidays. Pay: $25.00/hour (Event-Based) Essential Functions: Front of House Operations: Supervise and assign usher positions for events Direct patrons to correct seating areas using event diagrams Maintain orderly and efficient seating and lobby operations Monitor venue access points and ensure compliance with policies Guest Services: Provide professional and courteous assistance to patrons Address guest concerns and elevate issues when necessary Communicate event information clearly and accurately Accessibility Support: Assist patrons with disabilities, including ADA seating and access needs Coordinate with ticketing and event staff for accommodations Event Safety & Operations: Assist with crowd management and emergency proceduresReport unsafe conditions or incidents to supervisors Support event entry, exit, and flow of guests Team Leadership: Provide guidance and support to usher staff Ensure staff are following policies, procedures, and service standards Additional Duties: Assist with training and mentoring ushers Support other front‑of‑house or event operations functions as assigned Perform other duties as assigned Supervisory Responsibilities: Oversees part‑time usher staff during events Working Conditions Tools/Equipment Used: Handheld radios, ticket scanners, seating charts Posture: Standing and walking for extended periods Motion: Frequent walking, bending, and reaching Environment: Indoor and outdoor event environments; large crowds Mental Demands: Work with frequent interruptions; maintain emotional control under stress Dress Code: Approved VPAC uniform or designated attire Black pants Closed‑toe shoes Job Requirements Citizenship, residency or work visa required Contact Information Human Resources (Email: View email address on click.appcast.io) #J-18808-Ljbffr Young World Physical Education