Airport Services - Work Order Coordinator I - Dulles International Airport - IAD

Work Order Coordinator

Join Oshkosh AeroTech as a Work Order Coordinator, where you'll play a key role in coordinating customer service requests, scheduling technicians, and managing critical data entry within our computerized maintenance management system (CMMS). Serving as the primary contact for customers and vendors, you'll ensure efficient resource utilization and provide insightful operational reports aimed at improving productivity. This role is perfect for an organized individual with strong communication skills, a commitment to safety, and the ability to thrive in a diverse, fast-paced environment.

Our Benefits

Joining Oshkosh Aerotech means becoming a valued member of a dynamic team with a comprehensive benefits package, including medical, dental, vision coverage, 401K, and more!

Work Schedule

Monday - Friday from 7am - 3pm, overtime as needed

Your Impact

Coordinate customer service requirements with onsite maintenance personnel.

Answer phones and enter work orders into the CMMS system.

Oversee the scheduling of technicians and the input of all required information into the CMMS.

Serve as the first contact to customers and vendors.

Implement work order schedules maximizing usage of technicians and other resources.

Run operation reports and provide recommendations to improve efficiency/productivity.

Comply with company safety program and trainings.

Ability to work productively and cohesively in a diverse and multicultural environment.

Minimum Qualifications

High School diploma or GED equivalent

Valid Driver's License

2+ years of related experience in customer service or dispatching

2+ years of related experience with data entry, scheduling workloads, and processing work orders

Ability to be badged to work in secure areas of an airport

Ability to work Day or Night shift including weekends and holidays

Preferred Qualifications

Bilingual in Spanish and English

Computer skills with proficiency in Microsoft Word and Excel

Excellent planning and organizational skills

Excellent customer service and interpersonal skills

Physical Demands

While performing the duties of Work Order Coordinator, the employee is regularly required to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close proximity vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; walk; use hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is often required to sit.

Oshkosh is committed to working with and offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability for any part of the recruitment process, please contact our talent acquisition team by email View email address on click.appcast.io.