IAD Baggage Handler

Customer Service - Baggage Handler

We are looking for a reliable Customer Service - Baggage Handler, responsible for assisting passengers with the proper transportation of their luggage.

Pay: $18.13 per hour

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data

Shift: Full Time AM or PM Shift Location: Dulles International Airport

Baggage Handlers are responsible for assisting passengers with the proper transportation of their luggage.

Specific Job Knowledge, Skill, and Ability:

Language Skills:

• Ability to communicate effectively in the English language.
• Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks.
• Ability to write routine reports and correspondence.
• Ability to effectively present information, and respond to questions from passengers, groups of managers, clients, customers, and the general public.
• Must possess and utilize listening skills effectively.

Math Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Grooming:

• Must wear appropriate uniform and badge/ID at all times.
• Employees must comply with guidelines set in ABM Aviation's Standards of Employment.

Responsibilities

• Meet all arrivals and assist passengers at baggage claim.
• Carrying or otherwise transporting passenger luggage to and from the outside sidewalk or main entrance of the airport and the inside ticket counter.
• Assist in the proper handling of oversized luggage, kennels, and skis.
• Ensure passenger luggage is placed in the belt within the designated time frame.
• Adhere to required security procedures and hazardous material handling requirements.
• Maintained and restocked baggage supplies.
• Replenish tubs.
• Maintain a clean, safe work area at all times.
• Miscellaneous duties as assigned
• Individuals may be required to lift up to 75 pounds or more for up to 2/3 of the work shift.

Physical Demands:

• The individual may be required to stand, walk, and climb stairs for 2/3 or more of the work shift.
• Individuals may be required to talk, hear, and use hands to handle or feel, for 2/3 or more of the work shift.
• Individuals may be required to lift up to 75 pounds or more for up to 2/3 of the work shift.

Work Environment:

• The work environment has a moderate to high noise level.
• The work environment is both inside and outside of the airport terminal. As such, the individual will be exposed to all weather conditions.

Qualifications

• Must be 18 years of age or older
• Must be able to communicate effectively through the English language

• One (1) year of customer service or similar work experience preferred

General Company Requirements:

• Employees must comply with the Company's uniform and grooming standards and must wear his or her SIDA badge/Airport ID at all times.
• Employees must comply with all guidelines and policies outlined in ABM Aviation's Employee Handbook. These policies include, but are not limited to, the Company's Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy. The employee must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.

For the SIDA Badge Application purposes (required by TSA, MWAA and CBP) , must have the following documents in case we move you forward for the next steps:

• Identification with Current Address (Choose one)**
  • State ID
  • Driver's License
• PLUS
• Citizenship Verification (Choose one)**
  • US Citizens: US Passport or US Birth Certificate/Naturalization WITH SSN
  • Foreign Nationals: Green Card or Employment Authorization Document (EAD) accompanied by SSN Card (if a green card is not available)
  • EAD Categories NOT ELIGIBLE for SIDA security clearance: A10, A11, C08, C10 (please see recruiter)

About Us

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call View phone number on click.appcast.io. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now. For more information, visit

Job Info

• Job Identification 156905
• Posting Date 06/11/2026, 01:00 AM
• Job Schedule Full time
• Locations Dulles International Airport, VA, United States
• Job Category Customer Service
• Work Days Full Time, Including Weekends
• Workplace On-site