Intake Coordinator

About Metabolic Psychiatry Labs Metabolic Psychiatry Labs (MPL) is pioneering a new approach to mental health by targeting its metabolic roots. We provide specialized psychiatric care to patients with Serious Mental Illness, integrating evidence-based psychiatric treatment with metabolic medicine -- including ketogenic dietary therapies, metabolic biomarker analysis, and digital interventions -- for conditions such as depression, bipolar disorder, treatment-resistant psychosis, and obesity. Our treatment model is grounded in emerging evidence connecting metabolic dysfunction to psychiatric disease and was developed out of Stanford. We apply structured interventions -- nutritional, pharmacologic, and behavioral -- within a longitudinal care framework, and we are building a patient- and provider-facing application to bring these therapies directly to those who need them most. Position Overview As our Intake Coordinator, you'll be the first point of contact for callers and visitors -- often the very first impression someone has of our company. You'll manage inbound calls, gather and enter intake information accurately, and route people to the right next step. This is a high-visibility, high-trust role at a small company: you'll wear multiple hats, help shape our intake process from the ground up, and work closely with leadership as we scale. Key Responsibilities Answer and triage a high volume of inbound phone calls in a professional, friendly, and calm manner Collect and accurately enter caller/client information into our intake system or CRM Ask structured qualifying questions to determine needs and route calls/leads appropriately Schedule appointments, consultations, or follow-ups as needed Communicate clearly with callers about next steps, timelines, and what to expect Maintain organized, up-to-date records of all intake interactions Flag urgent or sensitive calls for immediate escalation Identify gaps or inefficiencies in the intake process and suggest improvements Support administrative tasks (email correspondence, data cleanup, follow-up reminders) Collaborate with sales, operations, or clinical/service teams (as applicable) to ensure smooth handoffs What We're Looking For Experience at an early-stage startup or small business Familiarity with CRM or intake software (e.g., HubSpot, Salesforce, or industry-specific tools) Bilingual or multilingual abilities Prior experience in healthcare Working Style Adaptable problem solver who proactively finds solutions to improve clinical efficiency Self-directed and organized: able to manage a longitudinal patient panel and asynchronous communication in a fully remote setting Comfortable operating in an early-stage, evolving organization with ambiguity where processes are still being built You care about doing this work well and contributing to something larger than a typical clinical job Compensation $15-17/ hr Pay: $15.00 - $17.00 per hour Work Location: Remote #J-18808-Ljbffr Metabolic Psychiatry Labs Inc.