Collections Specialist

Job Overview:
Search Solution Group is seeking a Collections Specialist on behalf of our client, a debt collection and financial services company specializing in debt prevention, delinquency management, and legal recovery services. This role is responsible for managing past-due accounts, negotiating payment solutions, and supporting overall recovery efforts. The ideal candidate will play a key role in maintaining cash flow while delivering professional and effective communication with business customers.


Key Responsibilities:

• Contact business customers regarding past-due accounts via phone and email
• Negotiate payment arrangements, settlements, and repayment plans
• Maintain accurate and detailed account notes and updates within internal systems
• Perform consistent follow-up on delinquent accounts to ensure timely resolution
• Collaborate with internal teams to resolve disputes and payment discrepancies
• Monitor account status and prioritize collection activities effectively
• Meet or exceed established collection and recovery performance goals

Requirements include:

Education:

• High school diploma or equivalent required
• Associate's or Bachelor's degree in Finance, Business, or related field preferred

Experience:

• 1-3+ years of experience in collections, accounts receivable, or a related financial role
• Experience working with business-to-business (B2B) collections preferred

Skills:

• Strong negotiation and conflict resolution skills
• Excellent verbal and written communication abilities
• Strong organizational and time management skills
• Ability to manage multiple accounts and priorities simultaneously
• Basic proficiency in Microsoft Office, particularly Excel

Certifications:

• None required; relevant financial or collections certifications are a plus

Knowledge:

• Understanding of collections processes and best practices
• Familiarity with delinquency management and recovery strategies
• Basic knowledge of financial services and payment processing systems

Key Competencies:

• Strong attention to detail and accuracy
• Persistence and resilience in achieving collection goals
• Professionalism and customer-focused approach
• Problem-solving and critical thinking skills
• Ability to work independently and as part of a team
• Results-driven with a strong sense of accountability

How to Apply:
To apply for this position, please click the "Apply" button at the top right of your screen. Alternatively, you can email your application to View email address on click.appcast.io. Please ensure to include your resume and any other relevant documents or information that showcase your qualifications and suitability for the role. We appreciate your interest in joining our team and look forward to reviewing your application.


Company Overview:

Company Industry: Financial Services

Location: New York, New York


Equal Opportunity Employer Statement:
Search Solution Group is an Equal Opportunity Employer committed to fostering an inclusive workplace where diversity is valued and respected. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status in our hiring process or employment practices. We believe that a diverse workforce brings unique perspectives and strengths, driving innovation and growth. All employment decisions are based on qualifications, merit, and business needs. We welcome applicants from all backgrounds to apply and contribute to our team.


Disclaimer:
Please note that the job description provided is not exhaustive and is subject to change. Additional duties may be assigned as needed to meet the evolving needs of the organization and to ensure the successful completion of projects and objectives.