Scheduling Coordinator

Scheduling Coordinator

Under general supervision, manage and coordinate all aspects of scheduling for the City's multiple work groups.

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Creates and maintains schedules for the workforce.
• Processes all scheduling transaction(s) towards staffing level needs and vacancies.
• Manages forecasted scheduling needs for staff, including work schedule assignments, days off rotations, and notifying staff of overtime assignments.
• Executes and manages the shift bid process.
• Manages all aspects of the scheduling software application.
• Develops, analyzes, and generates staffing reports based on personnel assignments, short and long term leave scenarios, vacancies, and workload data.
• Researches, reports, and makes recommendations to management on potential solutions to business needs related to staffing models and workload data metrics.
• Develops and implements scheduling policies and procedures.
• Develops and or delivers training as it applies to scheduling policies and procedures.

May provide leadership, work assignments, evaluation, training, and guidance to others

Knowledge, skills, and abilities:

• Knowledge and experience using databases and spreadsheets.
• Skill in data analysis and problem solving.
• Skill in handling multiple tasks and prioritizing.
• Skill in oral and written communication.
• Skill in planning and organizing.
• Skill in using computers and related software.
• Ability to work effectively in a team or as an individual contributor with a limited amount of supervision.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to quickly recognize and analyze irregular events.
• Ability to perform mathematical calculations.
• Ability to establish and maintain good working relationships with other city employees and the public.
• Ability to train others.

Minimum qualifications:

Graduation with a Bachelor's degree from an accredited college or university with major coursework in Business or Public Administration or related field, plus five (5) years of experience in a professional/administrative capacity.

Education can substitute for the required experience for up to five (5) years. Experience can substitute for education for up to four (4) years.

Licenses and certifications required:

None

Preferred qualifications:

• Direct experience providing customer service for a utility, government organization, or other similarly regulated environment
• Experience with database entry and report writing
• Intermediate skills and abilities using computer programs such as Microsoft Office, GIS, Computerized Maintenance Management Systems, and customer data and tracking systems
• Strong business writing skills
• Experience working cross-departmentally to include communicating throughout all levels of an organization
• Experience using data and data analysis
• Ability to work outside of normal business hours
• Ability to travel to more than one work location
• Skill at demonstrating flexibility and adaptability in working with others on team projects
• Skill in handling multiple tasks and prioritizing

Notes to Candidate:

Position overview:

The Scheduling Coordinator will be responsible for managing daily, time-sensitive scheduling workflows and maintaining comprehensive, meticulously organized records of all requests submitted through the resource email. This role requires exceptional attention to detail, precise chronological documentation, and regular reporting on submission metrics and project completion rates. Additional duties may be assigned to support operational goals and ensure consistent workflow efficiency.

Pay range: $24.08 - $27.97

Position(s) will be filled at the following location:

Glen Bell Service Center, 3907 S. Industrial Dr., Austin, 78744

Days and hours: Monday through Friday, 7:30 a.m. to 4:00 p.m.

All employees are required to be available for overtime, call-back, and be part of a mandatory on-call rotation for emergency response on nights, weekends, and holidays.

Benefits:

Working with Austin Water provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more click HERE for more information.

When completing the City of Austin employment application:

• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position.
• Provide each job title and accurate employment dates for all jobs included on the application.
• Your work history should include the duties you performed, any supervisory or lead responsibilities, and any equipment and computer software used.
• The City of Austin employment application is an official document; incomplete applications will not be considered.
• A resume and cover letter are required.

Applications must be fully completed to be considered.

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
• If you are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.

Retention incentive bonus:

This position may be eligible for an Incentive Bonus of up to $3,000!

$500 after 90 days.

$500 after 180 days.

$1,000 after 1 year.

$1,000 after 2 years.

Travel:

If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Work environment:

This position is in a heavy industrial setting and requires performing all duties associated with operating heavy equipment outdoors in all weather conditions including extreme heat, cold and rain. This position will include cross training in operations of various equipment. Position will require adaptability and willingness to change or modify workload on demand and multitask. Position requires working in environments which may have hazardous situations.

Physical requirements:

This position may require that you be able to perform the following essential job functions with confidence and with or without reasonable accommodations: carrying or lifting up to 50 lbs., pushing or pulling up to 50 lbs., sitting, standing, walking, lying, climbing stairs and ladders, reaching overhead, kneeling, crawling, stooping/bending, twisting, repetitive foot and hand movement, driving, grasping and squeezing, ability to wear personal protective equipment including a self-contained breathing apparatus, exposure to extreme weather conditions, atmospheric conditions, hazardous conditions, and very loud noise.

Essential employee:

This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery.

Secondary employment:

• All Austin Water employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee's duty and responsibility to the Department.
• Austin Water will review all secondary employment.
• Employees are required to submit a Secondary Employment Application for review and approval upon being hired with Austin Water, as well as current Austin Water employees considering secondary employment.

90-day provision:

This posting may be used to fill additional vacancies that occur within the department.

All Austin Water worksite locations are tobacco-free.

Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite including construction sites, parking