Vendor & Workforce Manager, Contact Center Ops
Liberty
A leading utility company in Londonderry is seeking a manager to optimize both internal and outsourced contact center operations. The successful candidate will ensure service delivery excellence and maintain strong vendor relationships. Key responsibilities include managing performance scorecards, forecasting, and staffing optimization. Candidates must have a Bachelor's degree and 5+ years of experience in a regulated contact center environment. The position offers a collaborative working environment and a range of benefits including 401k and full insurance coverage. #J-18808-Ljbffr Liberty
Vacancy posted 4 days ago
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