Dispatcher

THE POSITION Member of the Palm Springs Police Department, works in the City' 24/7 911 emergency dispatch center. Responsibilities include receiving and transmitting emergency radio messages and telephone calls; processing requests from field personnel for information; and performing administrative duties. RESPONSIBILITIES Receive incoming emergency calls and determine appropriate response; dispatch police, fire or other emergency resources per procedures. Monitor peripheral radio transmissions and security devices; relay appropriate information to field units. Process requests from field personnel for information (e.g., emergency and routine requests for vehicle, driver license, records, warrant information). Collect and file information regarding incidents and departmental activity; compile data; prepare and type reports as necessary. Respond to public inquiries courteously; provide information within area of assignment; resolve complaints efficiently and timely. Operate a variety of office equipment including radio console, scanner, computer terminal, typewriter, copy machine, and recording equipment. Search suspects. Perform related duties and responsibilities as required. EXPERIENCE One year of experience involving telephone contact and use of computers. Previous radio dispatching experience in a law enforcement environment preferred. Experience with Microsoft Word preferred. EDUCATION High school diploma or equivalent. LICENSES OR CERTIFICATES Certificate of Completion for the POST-certified Public Safety Dispatcher Basic Course (80 hours minimum) preferred. SPECIAL REQUIREMENTS Willing and able to work various shifts including nights, weekends, and holidays. Typing rate of at least 45 net words per minute; proof of valid typing certificate required (Internet/online certificates not acceptable). Successful completion of a pre‑employment Public Safety Dispatcher background investigation, psychological exam, polygraph, physical exam, and drug screen. Serve an 18‑month probationary period upon appointment. WORKING CONDITIONS Office type setting; duties may require prolonged sitting, maintaining composure in emergency and stressful situations, using hands to operate standard computer and radio equipment. Specific vision abilities required include close vision, color vision, and ability to adjust focus. EEO STATEMENT The City of Palm Springs is an equal employment opportunity employer and encourages all individuals to apply. Applicants will be considered regardless of race, color, creed, national origin, citizenship, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, family or marital status, disability, medical condition, pregnancy, genetic information, religious or political affiliation, or veteran status. DISASTER SERVICE WORKER In accordance with Government Code Section 3100, City of Palm Springs employees, in the event of a disaster, are considered disaster service workers and may be asked to respond accordingly. #J-18808-Ljbffr