Marketing Operations & Innovation Manager

Marketing Operations & Innovation Manager

BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®.

Summary: You've been told you're a "marketer at heart" and you place great value in building strong relationships. You find satisfaction in thinking strategically, helping others and offering sound advice. Innovation and marketing applications excite you. Making the most out of every opportunity is who you are.

Job Description: The Marketing Operations & Innovation Manager is a strategic operational leader responsible for driving efficiency, integration, and innovation across BOK Financial's marketing technology ecosystem. This role serves as the primary product owner for Optimizely CMP and Salesforce within the marketing organization. This position bridges marketing strategy and technology execution by owning platform product roadmaps, championing operational efficiencies through innovative tools and emerging technologies, and ensuring seamless data flow across the marketing technology stack. The role combines deep technical fluency with a systems-thinking mindset, strong stakeholder management skills, and a continuous improvement orientation that drives measurable gains in how marketing operates.

Team Culture: Our MarComm Purpose Statement: As brand champions, we build confidence and foster community by connecting the right message to the right audience at the right time. Collaborative. Client-Centric. Passionate. Integrity. Enterprise View. Integrity is the foundation on which coworkers trust, build relationships, and build effective interpersonal relationships. We live the company values in everything we do. We act with honor and truthfulness.

How You'll Spend Your Time: You'll develop plans to ensure data and process integration of systems that support vital marketing processes. You'll define and document business requirements, translate marketing's business requirements to IT, and advocate for marketing technology needs. You'll develop and manage user training and implementation of new marketing software. You'll deliver effective change management and communications for technology implementation and process re-engineering within marketing.

Education & Experience Requirements: This level of knowledge is normally acquired through completion of a Bachelor's Degree in Business, Marketing, Information Technology, Computer Science, or related field and 7-10 years of experience in marketing operations, marketing technology, digital marketing, or related field, including 3-5 years in leadership or senior specialist roles managing complex marketing technology environments and/or 9-12 years of equivalent work experience in marketing technology and operations with demonstrated innovation leadership. Deep knowledge of the marketing technology ecosystem including CMP/workflow management tools, CRM (Salesforce preferred), marketing automation (Marketo, Adobe Campaign, or similar), analytics platforms, and content management systems. Hands-on experience configuring, optimizing, and troubleshooting martech platforms. Demonstrated ability to own a platform end-to-end, including roadmap definition, governance, vendor management, stakeholder communication, and adoption strategy. Optimizely experience a strong plus. Strong working knowledge of Salesforce CRM and its integration with marketing automation platforms. Proven ability to understand and document complex data flows across multiple systems, identify integration gaps, and work with IT to implement solutions. Experience with APIs, middleware, and iPaaS tools (Zapier, Workato, MuleSoft, or similar). Strong technical aptitude with understanding of data architecture, database concepts, SQL/databases, HTML/CSS, and marketing technology architecture. Ability to work effectively with IT teams on technical requirements and implementations. Proven ability to analyze marketing workflows, identify improvement opportunities, and implement solutions that drive operational efficiency. Familiarity with process improvement methodologies such as Lean, Agile, or Six Sigma. Curiosity and working knowledge of emerging marketing technologies and AI-adjacent tools that can generate operational efficiencies. Outstanding communication skills with the ability to explain complex technical concepts to non-technical audiences. Experience developing documentation, SOPs, and stakeholder-facing materials. Strong vendor management and negotiation skills. Experience managing relationships with technology vendors, overseeing contracts, and ensuring vendor accountability.

Working Conditions & Physical Requirements: Office BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career! Apply today and take the first step towards your next career opportunity! The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.

Top 3 reasons to apply: Investing in our talent and building a great workplace is a top priority for us.

• Empowered employees
• Award-winning culture
• Community commitment

BOK Financial Corporation Group adheres to state specific pay transparency requirements.

In order to be considered for a position with BOK Financial Corporation Group, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the application deadline.

Base salary range explanation: The base salary range represents an average range for this position. Actual offers to be determined based on the candidate's qualifications, skills, experience and education. See job details for salary range and bonus type. Benefits: BOK Financial Corporation Group offers industry-leading benefits addressing your complete physical, financial and emotional health. Click here to see our benefits.

About BOK Financial Corporation: For more than a century, BOK Financial Corporation has helped fuel the success of clients and communities. Since our humble beginnings in Tulsa, Oklahoma, we've grown into a diversified financial services company that serves consumers, small businesses and international corporations—and everything in between.

• Operations focused in an eight-state footprint
• 5,000 team members
• $53.8 billion in assets*
• $123.6 billion in assets under management and administration*
• $9.3 million donated to local nonprofits in 2025
• 56,000 volunteer hours by our employees in 2025
• *At March 31, 2026