Claim Assistant

Claim Assistant

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don't just process claimswe support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

We are seeking a Claim Assistant to support our claims team in a fast?paced, high?volume office environment. In this role, you will provide essential clerical and organizational support to Claims Adjusters as they review and manage claims. This position plays a key part in keeping claim files accurate, organized, and moving efficiently through the review process.

The ideal candidate is detail?oriented, dependable, and comfortable handling a steady workflow of administrative tasks such as document processing, data entry, file maintenance, and communication support. This is an excellent opportunity for someone interested in the insurance or claims field who thrives in a fast- paced, collaborative, and team?focused environment.

Responsibilities

When we hire support team members, we look for organized, dependable professionals who thrive in fast?paced environments and take ownership of every detail. In this role, your accuracy and efficiency will directly support a busy team of adjusters and our client service commitments.

What You'll Do

• Provide administrative and clerical support to a team of claims adjusters in a high-volume workers' compensation environment.
• Manage and prioritize multiple assignments, ensuring deadlines are met and time-sensitive tasks are completed accurately.
• Prepare, process, distribute, and maintain claim-related correspondence, forms, reports, and legal documentation.
• Coordinate appointments, independent medical examinations (IMEs), medical record requests, and other claim-related activities.
• Maintain electronic claim files by scanning, indexing, attaching, and organizing documents within the claim management system.
• Assist with diary management, document queues, and workflow tracking to support timely claim handling.
• Communicate professionally and effectively with claimants, medical providers, attorneys, vendors, and internal team members by phone, email, and written correspondence.
• Support regulatory and claim compliance requirements through the timely processing of documentation, records, notices, and other required materials.
• Monitor incoming mail, emails, medical records, and other claim-related documents, ensuring they are routed and processed appropriately.
• Research, gather, and compile information for adjusters and supervisors as requested.
• Provide status updates and administrative support to facilitate efficient claim management and team productivity.
• Maintain confidentiality of sensitive claim, medical, and personal information.
• Perform special projects and additional duties as assigned by adjusters, supervisors, or management.

Qualifications

What You Bring

Required

• Strong organizational skills and the ability to manage tasks in a fast?paced office environment.
• Knowledge of medical terminology preferred.
• Comfort handling high?volume clerical work with accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Ability to operate general office equipment and multitask across systems.
• Reliability, initiative, and the ability to work with minimal direct supervision.
• Commitment to confidentiality and professionalism.
• Strong teamwork and customer service mindset.
• Reliable, predictable attendance during business hours.
• Proficiency with Microsoft Office (Word, Excel, Outlook).

Helpful (Not Required)

• Bilingual in English and Spanish. highly valued for communicating with claimants, employers, or vendors, but not required.
• Experience supporting a high?volume claims desk.
• Knowledge of medical terminology.
• Associate degree or two years of related business/office experience.

Why You'll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

How We Measure Success

At CCMSI, great Claim Assistants stand out through accuracy, responsiveness, and strong operational support. We measure success by:

• Quality file support precise claim setup, clean documentation, and reliable coordination
• Workflow dependability timely processing of tasks, diary items, and document queues
• Accuracy & attention to detail correct coding, proper routing, and consistent data integrity
• Team collaboration proactive communication and effective support for a busy claims team
• Professional ownership taking initiative, following through, and solving problems with care
• Cultural alignment understanding that every task supports real people and real outcomes

This is where we shine, and we hire Claim Assistants who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI's good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Our Core Values

At CCMSI, we believe in doing what's rightfor our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don't just work togetherwe grow together. If that sounds like your kind of workplace, we'd love to meet you.