Store Manager

Store Manager

Our client is a growing Italian luxury apparel brand known for timeless design, exceptional craftsmanship, and premium natural fibers. With a strong international presence and continued expansion in the U.S., the company is investing in flagship retail locations and is seeking an experienced Store Manager to lead one of its premier New York City boutiques. This is an opportunity to join a high-touch retail environment where relationship selling, clienteling, and exceptional service are at the core of the customer experience. The ideal candidate is passionate about luxury retail, enjoys leading from the sales floor, and thrives in building lasting customer relationships while developing high-performing teams.

Job Responsibilities

• Leadership & Sales
  • Ensure compliance with company policies and operational standards.
  • Lead by example through active selling and exceptional client engagement on the sales floor.
  • Deliver an elevated customer experience while growing and maintaining a loyal client base.
  • Ensure consistent client follow-up through personalized outreach and tailored recommendations.
  • Achieve and exceed personal sales and store performance goals.
  • Serve as a mentor and coach, fostering product knowledge, brand awareness, and a collaborative team culture.
  • Stay informed on industry trends, competitors, and emerging fashion movements.
  • Recruit, develop, and retain top retail talent.
  • Increase brand awareness through community outreach and in-store events.
• Operations
  • Oversee daily merchandise processing, inventory movement, and shipping.
  • Partner with the District Manager to execute business action plans that drive sales across product categories.
  • Monitor inventory levels to maximize sell-through and support new product launches.
  • Manage opening and closing procedures, POS operations, and daily administrative responsibilities.
  • Maintain exceptional store presentation and cleanliness throughout the sales floor, fitting rooms, cash wrap, stockroom, and employee areas.
  • Ensure the team completes daily housekeeping responsibilities to maintain a luxury shopping environment.
• Performance Management
  • Train and educate the team on current collections, merchandising initiatives, and seasonal priorities.
  • Inspire collaboration through strong product knowledge and fashion expertise.
  • Maintain visual merchandising and housekeeping standards.
  • Conduct regular coaching conversations and performance reviews.
  • Establish individual development goals and create action plans in partnership with the District Manager.
  • Prepare monthly schedules based on business needs and ensure timely payroll submissions.
  • Communicate KPIs clearly and implement strategies to achieve store goals.
  • Support the planning and execution of store events, product launches, and promotional initiatives.
  • Perform additional responsibilities as needed to support business objectives.

Qualifications

• Authorized to work in the United States.
• High school diploma or equivalent required.
• 6 years of customer service experience within contemporary or luxury retail.
• Previous leadership experience managing retail teams and driving sales performance.
• Excellent communication, interpersonal, and clienteling skills.
• Self-motivated, results-oriented, and highly organized.
• Professional presentation with a passion for luxury retail.
• Strong problem-solving skills and ability to perform in a fast-paced environment.
• Flexible schedule, including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 20 pounds.

Compensation & Benefits

• Competitive base salary plus monthly commission opportunities.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid vacation, sick time, and parental leave.
• Pre-tax commuter benefits.
• Employee referral bonus.
• Employee merchandise discount.
• Clothing allowance/uniform provided.
• Pet insurance.