Director of Ambulatory Operations

Director of Ambulatory Operations

Location: Coldwater, MI

Lead the Transformation of Rural Outpatient Care

At Insight Hospital & Medical Center Coldwater, we are redesigning how outpatient care is delivered—improving access, eliminating inefficiencies, and creating a truly patient-centered experience. We are seeking a proven operator who has successfully transformed outpatient clinics—not just managed them. If you've walked into a struggling clinic and turned it into a high-performing, patient-focused operation… this role is for you.

What You'll Do

• Own operational performance across our outpatient clinics and lead measurable transformation in:
• Clinic Performance & Throughput
• Operational Transformation
• Staffing & Workforce Optimization
• Business Analytics & Performance Intelligence
• Financial & Revenue Cycle Accountability
• Physician & Staff Engagement
• Growth & Expansion

What Success Looks Like (First 12–18 Months)

Measurable improvement in patient access and clinic throughput

Increased provider productivity (wRVUs/visits per session)

Improved patient satisfaction and experience metrics

Standardized workflows across clinics with reduced variation

Clinic staffing aligned to industry benchmarks

Recurring performance reporting cadence established

Strong physician engagement driven by partnership—not passive compliance

Who You Are

You're not a "policy enforcer." You're an operator.

Required:

• 5+ years leading outpatient clinic operations
• Demonstrated success improving clinic performance (throughput, access, financials, or patient experience)
• Experience working directly with physicians to drive operational change
• Strong understanding of ambulatory workflows, scheduling, staffing, and revenue cycle
• Experience with healthcare benchmarking data (MGMA, AMGA, or equivalent)
• Comfort with operational and financial data analysis
• Experience managing clinic-level P&L or financial performance

Preferred:

• Experience in multi-site, multi-specialty clinic management
• Track record of clinic turnaround or transformation work
• Lean / Six Sigma / process improvement experience (formal or practical)
• Experience with EMR-based reporting and workflow optimization
• Familiarity with BI tools (Power BI, Tableau, or similar)

What Sets You Apart:

You walk into chaos and see a system

You're comfortable challenging "how we've always done it"

You use data - but don't hide behind it

You can influence physicians without alienating them

You deliver results, not reports

Why This Role Matters

This isn't a maintenance role. This is a chance to reshape outpatient care in a rural market, expand access, and directly impact how patients experience care in our community. If you want a role where you can actually fix things—not just talk about them—this is it.

Qualifications:

Bachelor's degree required (Master's preferred but not required if experience is strong)

Demonstrated operational leadership in healthcare required

About Insight: Insight is committed to delivering high-quality, accessible care to the communities we serve. We are investing in our outpatient network and building a model that works—for patients, providers, and staff. Insight Hospital & Medical Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.