IT Desk Support Analyst

If you're the kind of person who enjoys figuring out how things work, likes helping people, and would rather walk over to someone's desk to solve a problem than just send another email, American Pest may have a great opportunity for you. We're currently looking for an IT Desk Support Analyst who is eager to learn, ready to jump in wherever needed, and excited to grow their hands‑on IT experience in a fast‑moving environment. This role is ideal for someone early in their IT career who wants real exposure to day‑to‑day technology support across an entire organization - from troubleshooting hardware and software issues to helping employees face‑to‑face throughout the office. If you enjoy being active, solving problems, learning new systems, and being someone people can rely on when they need help, we'd love to hear from you. What you’ll get We want to help our employees build not just a job, but a lasting career. At American Pest, you'll have access to a comprehensive benefits package designed to support your health, financial security, and work/life balance. Health and Well‑being Blue Cross Blue Shield medical PPO options Delta Dental and Vision Prescription drug program Flexible Spending Accounts (FSA) for medical and childcare expenses Health Savings Plans (HSA) available with qualified plans Financial Security Competitive hourly pay 401(k) Savings Plans (Traditional & Roth) Life insurance and short‑term disability 100% company paid (with options to buy up) Long‑term disability, Accident, Critical Illness, and Hospital Indemnity insurance options Work/Life Balance Enjoy stable, year‑round employment with opportunities for growth Paid training Paid time off and eight paid holidays Opportunities for advancement What you’ll do As the IT Desk Support Analyst, you'll be one of the go‑to people helping employees across the company with their day‑to‑day technology needs. This is a hands‑on role where you'll spend time throughout the office troubleshooting issues, setting up and maintaining computers and mobile devices, helping with hardware and software installs, and making sure employees have the tools they need to do their jobs successfully. You'll gain exposure to a wide variety of IT systems and responsibilities, including wireless networks, mobile device management (MDM), system documentation, and technical process improvement. Along the way, you'll work closely with the IT team to learn new systems, solve problems, and identify opportunities to make technology work better for the organization overall. No two days are exactly the same, which makes the role a great opportunity for someone who enjoys learning, staying busy, and building real‑world IT experience. Who you are 1-3 years of IT experience (preferred) A Bachelor's degree in Computer Science or an IT‑related field (preferred) Prior experience with Mobile Device Manager solutions Proficiency in Microsoft Office, Windows, Networking, Cybersecurity, and PowerShell scripting is ideal (Certifications preferred) Familiarity with Android and Apple phones Experience with remote desktop applications and help desk software Experience working closely with others in a team‑focused environment The ability to multi‑task and prioritize competing responsibilities according to urgency and importance Well‑developed organization and time management skills The ability to read, write, speak, and comprehend English Legal eligibility to work in the U.S. Who we are Safety, accountability, and professionalism are not afterthoughts at American Pest; they are essential to how we operate every day. Founded in 1925, we've built our reputation through consistency, responsibility, and a commitment to doing things the right way for both our customers and our employees. Our values of Trust, Integrity, and Quality (TIQ) are not just words on paper; they help guide how we make decisions, support one another, and serve the communities that rely on us. As part of Anticimex, a global leader in modern pest management, we continue to grow while maintaining the standards and expectations that have supported our success for the last 100 years. We believe strong organizations are built by people who take ownership of their responsibilities, hold themselves and others accountable, and understand the importance of protecting both people and the business through safe, professional operations. Our hiring process Application submission Short phone interview Schedule an interview and complete our full application Interview in person at one of our five office locations in Columbia, MD; Frederick, MD; Springfield, VA; Richmond, VA; or Troy, VA. Emailed offer letter, which is contingent on step 6; tentative start date set Criminal background check/drug screening/reference checkOfficial start date confirmed Welcome! EOE/M/F/Vet/Disabled American Pest is a Drug‑Free Workplace #J-18808-Ljbffr American Pest