Service and Parts Advisor

Service and Parts Advisor

Our Service and Parts Advisors responsibilities include estimating, scheduling, managing, and billing service and repair work including parts for heavy and medium duty vehicles as well as counter parts sales. Additionally this position is responsible for managing and overseeing operational tasks for the leaf spring fabrication department.

Pay: Salary, based on experience and qualifications

Type: Full-Time, 40hrs per week

Shift: Weekday, Monday through Friday, 7:30 am 4:30 pm

Location: In person

About Us

Truck Service, Inc provides medium and heavy-duty vehicle repair, service, and parts for all makes and models with multiple locations in Indiana, Ohio, and Florida. We pride ourselves in customer service and being experts especially in heavy-duty suspension, brakes, and steering systems. Our customers include owner-operators, fleets, refuse, schools, construction, emergency services, government agencies, and more with vehicles such as Class 3-8 trucks (semis, fire trucks, dump trucks, box trucks, refuse trucks, etc), buses, recreational vehicles (RVs), trailers, and pick-up trucks. Additionally, our Blacks Spring branch has a leaf spring manufacturing department with the capability of manufacturing leaf springs for OEM vehicle and equipment manufacturers as well as individual specialty and replacement leaf springs for trucks, custom vehicles, classic cars, tractors, mine equipment, trolleys, rail cars, and other specialty applications.

Duties and Responsibilities

• Support a safety-first culture, SAFETY IS NO ACCIDENT
• Positively, professionally, and effectively communicate with customers, suppliers, team members, and management
• Answer phone calls, assist callers, direct calls, and take messages
• Greet customers in showroom and assist or direct as appropriate
• Perform thorough vehicle intake by gathering all necessary customer, vehicle, and requested service information
• Create detailed repair orders and estimates
• Proactive and regular communication throughout jobs with customer, technicians, and General and/or Service Manager
• Assist General Manager and/or Service Manager with assigning repair orders to technicians
• Work with General Manager, Service Manager, and/or other Service Advisors to manage the schedule and job board to ensure workflow to meet customer expectations
• Identify, source, and manage parts for repair work
• Ensure quality control inspections are completed and signed-off on every vehicle
• Ensure all parts and labor billing are complete, accurate, and timely
• Process payments including charge account, credit card, cash, and check
• Customer follow-up to confirm complete customer satisfaction, retorque reminders, and/or discuss deferred repairs
• Process and manage leaf spring fabrication department customer orders including purchase order acknowledgement, order creation, invoicing, shipping arrangements, and customer portal management.
• Process and manage leaf spring fabrication department work orders including creation, scheduling, status update, and close.
• Process and manage leaf spring fabrication department raw material inventory, purchase orders, and receiving.
• Assist customers by phone, email, or in person with parts needs including answering questions, identifying, quotes, verifying inventory availability, ordering from suppliers, invoicing, processing payments, returns, and warranties
• Assist with inventory management such as creating accurate purchase orders, receiving, inter-branch orders, cycle counts, etc
• Assist with merchandising and stocking the showroom
• Basic housekeeping of showroom and counter areas
• Become proficient with the shop management software and PC skills (email, documents, internet navigations) as it relates the to the duties and responsibilities
• Maintain a clean and organized work area

Qualifications

• Automotive and/or heavy truck customer service experience, 2 years preferred
• Strong PC skills for email, documents, and internet navigation
• Experience with Google Workspace tools (email, calendar, sheets, docs, etc) preferred but not required
• Experience with Karmak Fusion shop management software preferred but not required
• Strong verbal and written communication
• Customer service oriented and a focus on the positive customer experience
• Effective time management
• ASE certifications or willing to obtain (bonus for each obtained)
• Deadline and detail-oriented
• Valid Drivers License (Required)
• United States work authorization (Required)
• GED, High School Degree, or College Degree (NOT REQUIRED)

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Employer Paid Basic Life Insurance
• Employee Health and Well-Being Assistance Program
• 401k Retirement Plan with Company Match
• Paid Time Off
• Company Provided Work Shirts
• Employee Discount