Remote ITSM Configuration Manager or ServiceNow Specialist-Hybrid (Austin-TX)

REQUIREMENT:
ITSM Configuration Manager or Business Analyst or ServiceNow Specialist  

Austin, Texas (Hybrid)---Locals Only
Long Term Contract
Need Overall10+Years of experience
3 References from the recent projects is must. 

Minimum Qualifications:

• Minimum 5 years of experience in Advanced knowledge of ITIL configuration management principles and best practices; prior experience in developing and maintaining configuration management processes & polices.


• Minimum 5 years of experience in Excellent problem-solving and critical thinking skills and strong attention to detail.


• Minimum 5 years of experience in supporting and maintaining CMDB platforms such as BMC Helix, ServiceNow, Atlassian, etc.


• Minimum 4 years of experience in Performs regular configuration audits to verify their completeness, accuracy, and compliance with the CM plan and system objectives.


• Minimum 4 years of experience in Responsible for verifying and auditing the configuration status and assists with configuration verification, to ensure that the CIs are consistent with their specifications and requirements.


• 3-5 years of demonstrated work experience as a Configuration Manager or a similar role overseeing IT Service Management processes & standards.


• ITIL 4 Foundation certification.

  Specific skills:

• ITIL 4 Foundation Certified


• Advanced configuration management expertise


• CMDB platforms like ServiceNow, BMC Helix, Atlassian


• Configuration audits and compliance


• Strong analytical and documentation skills


• Cross-functional coordination with IT operations, infrastructure, and applications teams

If you are interested share your updated resume with contact number to this email View email address on talent.com

Flexible work from home options available.

About Zirlen

Zirlen Technologies Inc, A Leading IT Services company, offering a wide array of solutions customized for a range of key verticals and horizontals. From strategy consulting right through to implementing IT solutions for customers, Zirlen addresses the entire IT space. As a diverse end-to-end IT solutions provider, Zirlen offers a range of expertise aimed at helping customers re-engineer and re-invent their businesses to compete successfully in an ever-changing marketplace.

Zirlen is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Zirlen collaborates with clients to help them become high-performance businesses and governments.