Executive Account Specialist

Executive Account Specialist

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is seeking a dynamic and results-driven Executive Account Specialist to lead strategic inside sales initiatives and cultivate long-term customer relationships within the water and wastewater industry. This role is responsible for selling products and services across multiple channels, serving as the primary post-sale contact, and driving customer satisfaction, retention, and revenue growth with aftermarket sales. The ideal candidate will demonstrate urgency, strategic thinking, and a mastery of sales techniques to close complex deals and support high-value accounts.

What you'll do:

• Engage new and existing customers to drive recurring and new business opportunities
• Develop and deliver compelling quotes and proposals tailored to customer needs
• Ensure high levels of customer satisfaction and account retention
• Maintain accurate CRM records for forecasting and pipeline management
• Stay current on Xylem and customer technologies to remain a trusted advisor
• Mentor and support junior Account Specialists, leading critical and complex sales efforts
• Manage and close high-impact sales with key strategic accounts
• Collaborate effectively across departments and with outside sales teams to meet revenue targets
• Demonstrate consultative selling and solution-based recommendations
• Perform other duties as assigned

What you'll bring:

Education

• Required: High School Diploma or equivalent with 10+ years of experience
• Preferred: Bachelor's degree (BA/BS)

Experience & Skills

• Aftermarket sales experience.
• Knowledge of Water treatment preferred
• Strong communication and interpersonal skills
• Ability to work independently and influence sales strategy
• Experience mentoring and leading others in complex sales scenarios
• Proficient in SAP ERP and Microsoft Dynamics CRM systems
• Skilled in Microsoft Office Suite (Outlook, Word, Excel)
• Effective cross-functional communication for alignment and information sharing
• Occasional local travel required (approximately 10%) to visit customers

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!