Patient Service Coordinator

Position Summary The patient services coordinator (PSC) is a pivotal front‑line individual who provides exemplary customer service to families, staff and providers, both in‑person and by phone. They promote a positive patient and family experience by answering questions warmly, promptly and correctly. They are responsible for efficient and orderly registration and check‑in of patients, obtain accurate and complete patient demographic, financial information and required consents. The PSC supports patient care in the clinics and provides overall administrative support to their clinical area. The individual is also the clinic’s technology resource. License/Certification/Registration required? No Education High school diploma or equivalent required Post secondary education preferred Experience One year of customer service experience required One year of medical office setting experience preferred Knowledge of medical insurance preferred Knowledge/Skills/Abilities Exceptional customer service skills Strong computer skills such as Microsoft Word, Excel or hospital technology systems Communicate and interact in respectful and professional manner Contribute to a positive clinic team‑work environment Ability to perform front desk clinic functions HIPAA knowledge and ability to handle confidential information Demonstrate prompt and reliable attendance Apply logical thinking to problem solve Ability to multi‑task in a fast‑paced work environment Physical Demands Please click here to view the Physical Demands The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. Annual salaries displayed are based on full‑time employment (40 standard hrs per week). Annual salaries for part‑time positions will be prorated based on the employee’s scheduled weekly hours in relation to the full‑time standard. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs. In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on‑call work may be eligible for shift differentials or premium pay. All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I‑9, Employment Eligibility Verification. Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law. #J-18808-Ljbffr