Assistant Sales Manager

Assistant Sales Manager

StretchLab is the industry-leading brand in one-on-one assisted stretching and group flexibility training. We deliver customized, expert-led sessions through our proprietary Flexologist training program, accredited by the Institute for Credentialing Excellence. Our approach blends PNF (proprioceptive neuromuscular facilitation) techniques with personalized attention to enhance mobility, reduce pain, improve posture, and promote post-workout recovery, helping clients "Live Long"

Requirements

• Has to live within 20 mile radius of the supporting studios (will support multiple locations)
• 12 years experience as a telemarketer, customer service, or call center environment
• Proven ability sales calls metrics
• Strong communication and interpersonal skills
• Comfortable with CRM lead management and POS technology: Canva, Microsoft office, Google Suite, digital calendar technology
• Positive attitude, team player, and self-starter.
• Flexibility to work evenings and weekends (preferred time 9-6, 9-1 and/or 4-7pm weekdays, weekend times vary)

Benefits & Compensation

• Hourly pay + commission and bonuses
• Commissions on all new sales: packages, retail, drop-ins, and memberships
• Growth opportunities within a rapidly expanding brand
• Supportive, fun, and health-focused studio environment
• Proven, successful sales training, ensuring great income from commissions

Responsibilities

Sales & Membership Growth

• Drive studio sales by converting leads, walk-ins, and first visits into memberships
• Conduct follow-up communication with prospects/members via phone, text, and email
• Support local community outreach and pop-up grassroots events to generate new leads
• Maintain knowledge of all membership packages and promotions

Marketing Services

• Maintaining social media presence
• Create event flyers and digital sign ups
• Schedule email marketing campaigns
• Conduct outreach to local community partners to schedule pop-ups
• Come up with creative ideas to drive open house events and foot traffic into the studio

Customer Experience

• Educate new clients on StretchLab services, session options, and the benefits of assisted stretching
• Address client concerns and feedback in a professional, solutions-oriented manner
• Assist with inbound conflict resolution matters for clients

Lead Management: Inbound/Outbound Studio Communication

• Answer inbound calls for multiple studios
• Make a minimum required lead calls daily
• Respond quickly to client voicemails, emails and texts received by the studio
• Communicate via Group Chat with team members about client appointment changes and urgent account matters
• Help train and support sales staff as needed
• Enhance the current member experience by completing studio member tasks and assisting with re-bookings as needed

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.