Collections Specialist

Job Description

Job Description

We are looking for a detail-oriented Collections Specialist to support customer account resolution activities in McKinney, Texas. This position plays an important role in reviewing deductions, researching claims, and ensuring account adjustments are completed accurately and on schedule. The ideal candidate brings strong analytical ability, solid follow-through, and the confidence to work closely with internal teams to resolve billing and credit-related issues efficiently.

Responsibilities:
• Oversee a defined group of customer accounts and manage deduction activity, claims, and adjustment requests for that portfolio.
• Review pricing disputes, debit memos, and related documentation to determine validity and drive timely resolution within company systems.
• Coordinate with sales, quality, shipping, and other internal partners to address account discrepancies and arrange product return activity when required.
• Prepare and process credit memos, debit memos, and other account corrections promptly after verification is completed.
• Maintain accurate records for all adjustments, ensuring documentation is complete and aligned with internal policy and audit standards.
• Administer freight claim activity by monitoring recoveries, scrap values, and returned material outcomes.
• Track and resolve commission-related deductions and support follow-up efforts tied to outstanding balances or chargebacks.
• Monitor aging deductions and open account issues through reporting, escalation, and consistent customer follow-up.
• Identify discount discrepancies and pursue recovery of unearned allowances when appropriate.
• Provide coverage for teammates during absences to help maintain continuity across daily collections and claims workflows.• At least 3 years of experience in collections, credit, accounts receivable, or a closely related function.
• Working knowledge of commercial collections practices, billing resolution, and account adjustment processes.
• Strong organizational skills with the ability to manage competing priorities in a high-volume environment.
• Advanced attention to detail and a disciplined approach to documenting research, decisions, and account activity.
• Proficiency in Microsoft Excel and experience using ERP or accounting platforms such as NetSuite.
• Ability to collaborate effectively across departments and build productive working relationships with internal stakeholders.
• Bachelor’s degree preferred.
• Dependable attendance and flexibility to support business needs during departmental operating hours.