Collections Specialist

Job Purpose The Collections Specialist is responsible for handling outbound and inbound calls from customers to determine the best possible method to permanently resolve delinquency by using a variety of collections and workout techniques. The Collections Specialist is also responsible for using verbal and interpersonal skills to provide excellent customer service and knowledgeable responses to resolve delinquent accounts. Duties and Responsibilities Compare and evaluate possible loan resolution solutions and decide which solutions to recommend to customers to best meet their needs and circumstances. Responsible for prompt and accurate response to customer's servicing questions and concerns. Assist borrowers with other loan maintenance requests. Input data and verify information to process electronic payments. Provide customers with information about products and services to generate additional revenue through cross-sell/up-sell opportunities. Properly document each customer interaction in the servicing system. Perform loan-related mathematical equations. Perform follow-up and research tasks to ensure problem resolution. Adhere to specific scheduling guidelines to ensure proper phone coverage. Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer assets. Explain loan payment histories using basic accounting and mathematical concepts and request corrections when necessary. Perform follow-up and research tasks to ensure resolution. Other duties as assigned. Minimum Qualifications 2+ years of collections experience Must pass pre-employment screening Preferred Qualifications 5+ years of collections experience Bi-lingual Critical Competencies Proficient in using MS Office and database software Strong customer service and problem solving skills Excellent verbal and written communication skills Proficient working knowledge of computerized applications such as word processing, spreadsheet, email, and specialized business applications software Communication skills necessary to effectively identify process gaps and improvements to Management Working Conditions This position works in an office environment. If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: Equal Opportunity Statement Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional’s policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations. Company Overview Founded in 1987, Regional Finance provides services to 450,000 customers annually and provides employment for over 1750 team members and growing. We place an emphasis on making a meaningful difference in peoples’ lives by bringing a personal touch to finances and a commitment to diversity, equity, and inclusion that creates a work environment where all employees have a sense of belonging. Team members will have the opportunity to give back to their communities through our outreach program, Regional Reach, that services many organizations throughout the year such as the American Heart Association. Regional Finance is continuously expanding with future plans to become a national brand. Whether you are looking for a job in finance, customer service or even a management role, there are many opportunities for advancement within our company. Team members have an incredible benefits package, including but not limited to a comprehensive medical, dental, and vision plan, 401k plans with a company match, and PTO and paid holidays. At Regional Finance, we care about each other, our customers, and our communities and look for each Team Member’s strengths to meet our shared goals. Benefits a comprehensive medical, dental, and vision plan 401k plans with a company match PTO and paid holidays We offer a variety of incredible benefits, including but not limited to a comprehensive medical, dental, and vision plan, 401(k) plans with matching company contributions, PTO and paid holidays, paid parental leave and an employee assistance program for mental health and counseling. Benefits List a comprehensive medical, dental, and vision plan 401(k) plans with matching company contributions PTO and paid holidays paid parental leave an employee assistance program for mental health and counseling Notice to California Applicants Regional Management Corp. ("Regional Management," "we," "our," or "us") respects the privacy of our employee’s personal information. Pursuant to the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act of 2020 ("CPRA"), we are required to provide California employees and job applicants with a privacy policy that contains a comprehensive description of our online and offline practices regarding our collection, use, sale, sharing, and retention of their personal information as well as a description of the rights they have regarding their personal information. This Privacy Policy provides the information the CCPA requires as well as other useful information regarding our collection and use of employees and job applicants’ personal information. If you are a job applicant who resides in the states of California, please review our California Employee Privacy Policy by clicking on the following link: California Employee Privacy Policy #J-18808-Ljbffr Regional Management Corp.