Human Resources Liaison

HR LiaisonAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.The HR Liaison is the prime point of contact between the HR Service Center (HRSC) and Sector HR Business Partners (HRBPs). Each Liaison owns a portfolio of HRBPs, independently resolves complex and high-sensitivity employee matters, and represents the HRSC on significant issues requiring coordination across organizations.This position is located in Irving, TX.Key Responsibilities:Case Ownership & ResolutionIndependently diagnose, own, and resolve complex HR inquiries spanning General HR, Leave of Absence, Payroll and Timekeeping, Benefits, and Travel.Resolve problems of unusual complexity where no precedent exists, keeping solutions consistent with HRSC and sector objectives.HRBP & Stakeholder PartnershipServe as the named HRSC contact for an assigned portfolio of Sector HRBPs, engaging senior HR leaders and COE partners (Payroll, Benefits, Travel) on matters requiring cross-organization coordination.Represent the HRSC on enterprise-wide initiatives and deliver updates back to the assigned portfolio.Build awareness of HRSC services across the sectors through staff meetings and service updates.Knowledge, Training & CommunityOwn assigned Knowledge Base articles and process documentation, keeping content current and aligned to the latest Tier 2 escalation pathways.Deliver quarterly brown-bag sessions and job-shadow opportunities that build HR process knowledge across the HRSC and HRBP community.Reporting & Continuous ImprovementAnalyze escalation-to-HRBP trends with Service Excellence and recommend process enhancements that reduce repeat escalations.What Success Looks LikeHRBP escalations are routed through and resolved by the HR Liaison team, with no COE bypass — measured via the ServiceNow dashboard.SLA adherence of 95% or higher against the two-day response commitment.HRBP satisfaction of 4.5 out of 5.0 or higher on pulse surveys.Basic Qualifications:Bachelor's degree with 5 years of experience OR Master's degree and 3 years of experience OR Associate's degree with 7 years of experience OR High School Diploma and 9 years of experience.Experience in an HR Shared Services or service center environment, with strong knowledge of General HR, Leave of Absence, Payroll, Benefits, and Travel processes.Knowledge with case management tools or ticketing systems.Demonstrated ability to manage complex, high-sensitivity cases with sound judgment and minimal direction.Proficiency developing processes, standards, or service models adopted beyond the incumbent's own team.Excellent written and verbal communication, with the presence to interact credibly with senior HR leaders and external vendors.Preferred Qualifications:Familiarity with HRIS platforms such as Workday, UKG, or SAP SuccessFactors.Proven training and facilitation experience in a peer or stakeholder-facing setting.U.S. Government Security Clearance.Primary Level Salary Range: $89,900.00 - $134,900.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.