Collector

Job Description

Job Description

Job Title: Collector I (Medical Collections)

Location: Dallas, TX 75246 (Onsite)

Schedule: Monday – Friday | 8:00 AM – 5:00 PM CST

Pay Rate: $20.00/hour

Employment Type: Contract (Potential Extension and Conversion to Full-Time)

Job Overview

We are seeking an experienced Collector I to join our Revenue Cycle team. The ideal candidate will have a strong background in medical insurance collections, claims follow-up, and account resolution. This role is responsible for managing assigned accounts receivable, following up with insurance companies and patients, resolving claim issues, and ensuring timely reimbursement. Experience with EPIC HB Resolute and medical claims is required.

Key Responsibilities

Perform insurance and patient collections on assigned accounts to ensure timely reimbursement.

Follow up with insurance companies regarding unpaid or denied claims.

Research, analyze, and resolve claim discrepancies and payment issues.

Contact patients to discuss outstanding balances and establish payment arrangements when appropriate.

Maintain accurate documentation of collection activities within the accounts receivable system.

Review accounts to determine eligibility for write-offs and submit supporting documentation for approval.

Respond to patient, payer, and third-party inquiries regarding account status.

Communicate with attorneys, employers, physicians, collection agencies, and other third parties as needed to resolve outstanding balances.

Review and respond to correspondence related to billing and collections.

Ensure compliance with organizational policies, payer guidelines, and applicable healthcare regulations.

Meet productivity and quality standards while maintaining excellent customer service.

Required Qualifications

3–5 years of medical collections experience, preferably in a hospital or healthcare setting.

Strong experience with insurance collections and medical claims follow-up.

Required: Experience using EPIC HB Resolute.

Knowledge of medical billing, reimbursement processes, denials, appeals, and insurance verification.

Experience working with Medicare, Medicaid, and commercial insurance payers.

Strong analytical, problem-solving, and organizational skills.

Excellent verbal and written communication skills.

Ability to manage multiple accounts and meet deadlines in a fast-paced environment.

Proficiency with Microsoft Office and electronic medical record systems.

Preferred Qualifications

Previous hospital revenue cycle experience.

Experience with accounts receivable management and claim resolution.

Familiarity with healthcare billing regulations and collection best practices.

Key Skills

Medical Insurance Collections

Insurance Claims Follow-Up

EPIC HB Resolute (Required)

Medical Billing & Accounts Receivable

Claims Research & Resolution

Denial Management

Payment Posting & Account Reconciliation

Customer Service

Data Entry & Documentation

Time Management & Attention to Detail

This is an excellent opportunity for a healthcare collections professional looking to join a leading healthcare organization with the potential for long-term employment.

Company Description

Pride Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
Pride Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
Pride Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.

Company Description

Pride Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.\r\n\r\nEqual Employment Opportunity\r\nPride Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.\r\n\r\nFair Chance Employment\r\nPride Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.\r\n\r\nAccommodations\r\nWe are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.\r\n\r\nOnly applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.\r\n\r\nOnly applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.