ASST MANAGER SSC (Boise, Idaho, United States, 83713)

The Assistant Manager SSC is a first-level manager responsible for training, leading, coaching, and guiding associates to ensure smooth day-to-day operations. The role focuses on developing and maintaining customer relationships to drive product sales. Responsibilities Identify training needs and provide coaching to employees in customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes. Perform various customer service, warehouse, and office administration duties as necessary. Assist in developing business relationships with key customers within the store coverage area. Advise customers on product selection, pricing, and sales volume and continue to build customer relations. Provide feedback to management regarding staff performance evaluations.Manage overall operations concerning freight, shrink, margins, and overtime. Address and resolve operational issues, conflicts, and challenges that may arise within the team. Ensure associates follow standard safety procedures to comply with corporate safety program standards. Assume management responsibilities in the absence of the Manager. Perform other duties as needed. Required Experience and Education Bachelor’s degree in a related field preferred. 6-8 years relevant experience or an equivalent combination of education and experience. 1-3 years management experience. Competencies Requires specialized depth and/or breadth of expertise in own job discipline or field. Focused on and responsible for the team's productivity and collective impact. Excellent communication, problem-solving, and organizational skills. Able to multitask, prioritize, delegate, and manage time effectively. High level of integrity and discretion in handling sensitive and confidential data. Proficient with Microsoft Office Suite products. Flexible attitude, adaptable to change, team player, and able to handle multiple projects at once. High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures. Other Pertinent Job Information Responsible for direct reports. Ability to lift 50 pounds regularly. We offer a competitive salary and a comprehensive benefits package, including Company Match on 401(k), Employee Purchase Discount, and Tuition Reimbursement. Active military, transitioning service members, and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer, including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant. #J-18808-Ljbffr Mohawk Industries